I need help with my subscription

LautaroAl · Dec 31, 2020

Good afternoon, I bought the ultimate game pass subscription to be able to claim the Discord Nitro 3 Months but when I give it to Rewards it doesn't come out, and when I close session it comes out. I think it's a subscription failure, is there a solution?
Thank you.

:)

GroundOregano94

When you subscribed you adopted a policy that clearly states: There is no returning to Live gold after upgrading to ultimate. It was cancelled. Your gold subscription.

Sorry for your trouble, I know that is not something to be glad about. Try with support, but I don't know if that will be helpful. Please read the bottom of the page here.

Anyway, wishing you the best of luck...

LunaLight7

Thanks for reaching out to us in the forums for this issue with your Xbox Live Gold subscription. It would be best to request a call back from Xbox Support directly to have them look into the matter and further
assist you. Sadly, we here on the forums lack the necessary tools to directly assist with any billing or subscription issues.

Try this:

Log into Support.Xbox.com

Scroll down, Click Contact Us

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options

Step 4 ----select request call from support

Renatodibi

Hi Anhar.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your issue.

Unfortunately, the only way to stop the subscription is by accessing your account. Even if the login address is correct, it seems the password is incorrect.

Honestly, I believe you have only two alternatives: either try contacting support again until you can establish contact, or block the charge on the payment method you have provided. When the charge fails after several attempts, the subscription will be terminated.

I hope this helps.

Kind regards
Renato

M3tal Daz3

You need to contact xbox support regarding this issue. (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

XBF Houmaidi O

Hello @klondu,I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

Please access the link below regarding this matter:

Get help with purchase errors | Xbox Support.

For further assistance, please Contact us | Xbox Support.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I need help with my subscription