I need help with my sister's locked out microsoft account ASAP please, she is in a...

Discus and support I need help with my sister's locked out microsoft account ASAP please, she is in a... in XBoX Accessibility to solve the problem; Basically she is locked out of her account with 2 step verification. We follow all the online prompts including the backup email but when we get to the... Discussion in 'XBoX Accessibility' started by Ed Kays, Aug 18, 2023.

  1. Ed Kays
    Ed Kays Guest

    I need help with my sister's locked out microsoft account ASAP please, she is in a...


    Basically she is locked out of her account with 2 step verification. We follow all the online prompts including the backup email but when we get to the 2nd step verification with the cell numberis where we are stuck because the number on file is no longer her numbers we have no access to this number. Is there any other way microsoft can help verify her account to unlock including credit cards esed via Xbox. All the xboxes she uses and signed into in past few mo the etc. Please if anyone can help? She has been sitting in front t of the TV with no way to play any of her games because she has so many game spurchased especially diablo 4 and can't use her characters which she spent hundreds of hours on and she would need to start every game over again by purchasing hundreds of dollars in games. Please let me know if there is a way to remedy this ASAP please. It's hurts me to not be able to fix this for her. I mean we are ready to verify in any way needed. Her account that is locked is only used for xbox nothing else.

    :)
     
    Ed Kays, Aug 18, 2023
    #1
  2. RYTMEOW Win User

    No Free Xbox One - Jumping to PS4

    LOL this is soooooooooo ridiculous. my sister in law better quit her job. shes worked for microsoft for over a decade and she hasnt received a free xbox. i better tell her to resign ASAP. please.....get over yourself. instead of jumping to PS4. jump off
    a tall building first.
  3. EzequielNeves19 Win User

    I need help with my sister's locked out microsoft account ASAP please, she is in a wheelchair with a disability and all she has is XBOX with her accessibility controller from you guys.

    Hello Ed how are you?
    My name is Ezequiel I'm an Independent Consultant. I understand your frustration well you will recover your sister's account, please enter this link and you will fill out a form, fill in as much information as possible so that you can recover your sister's account again.

    https://account.live.com/acsr
  4. Ed Kays Win User

    I need help with my sister's locked out microsoft account ASAP please, she is in a wheelchair with a disability and all she has is XBOX with her accessibility controller from you guys.

    I have done this numerous times and they keep saying automated system has determined the Information I provided was not sufficient enough. That makes no sense we have filled this out 3 times with all the correct information and still nothing. The fact that Microsoft is not helping with this matter is very shameful. I have been a hard-core Microsoft customer since I was a little kid and the first windows came out when it was still using Dos. At this point I do not k ow what to do and it's shameful that it's a girl in a wheelchair which loves xbox to pass her day and now can't do that.
  5. John P_14 Win User

    Cloud Gaming not working right

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    I understand you wanted your sister to access cloud gaming. Please make sure that she has an active Game Pass Ultimate and kindly sign in to your mom's account at https://account.microsoft.com/family/home so she can manage your sister's screen time restrictions.

    Once your mom is logged in on the website, kindly click on your sister's account then click on the "Screen time" tab.
  6. Xbl ViP Win User

    LOCKED ACCOUNT - NEED HELP ASAP!

    Your best bet would be to contact technical support,that number is (1800-4MY-XBOX)!

    Let them know the situation,verify your account details/security question,an you should be on your way...Good luck!
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