I need help with my parental controls passcode.

Hello, SabinaMN my name is Oskayra I am independent advisor and I will be happy to help you today.

There are a few ways to reset the parental code on your Xbox 360:

Method 1: Using your Microsoft account:

Sign in to your Microsoft account.
Go to the Devices tab.
**Locate your registered Xbox 360 console and select Show Details.
Select Manage, then select Reset passcode.
Follow the instructions to reset your passcode.
Method 2: Answering the passcode question:

Turn on your Xbox 360.
Go to Settings > Family.
Select Parental controls.
Enter the current passcode.
Select Change passcode.
Answer the passcode question you created when setting up parental controls.
Enter a new passcode.
Confirm the new passcode.
Method 3: Contacting Microsoft Support:

Go to the Microsoft Support website.
Choose the "Contact us" option.
Select "Xbox" as the product.
Choose "Account and billing" as the topic.
Select "Parental controls" as the subtopic.
Follow the prompts to request a callback or chat with a support representative.
Here are some additional things to keep in mind:

The console must be registered in your name to reset the parental code using the first method.
If you have forgotten your passcode question, you will need to contact Microsoft Support for help.
When creating a new passcode, make sure it is something you will be able to remember.
It is a good idea to keep a record of your passcode in a safe place.
I hope this information helps! Let me know if you have any other questions.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

I tried to setup the parental control on the Netflix account but I am still required to enter the passcode on Xbox so my kids can't watch Netflix content of any kind unless I enter the passcode or give the passcode. Netflix support suggested that I remove
parental control on Xbox which I think is unacceptable.

Here is a support article link with instructions on how to do this.

That is if you are talking about the parental passcode on the 360s

Parental passcode reset 360

My guess is that the parental passcode was put into the console.

I would suggest trying the instructions on the following link.

https://beta.support.xbox.com/help/xbox-360/security/forgotten-parental-controls-pass-code

Deleting the profile and downloading it again won't reset the family settings passcode. That will only get rid of an account passcode, not one that's globally set for the console.

You'll need to visit this page here. That page has information on the family settings passcode and how to change
the passcode or simply turn it off by changing the passcode to nothing. You will need to know the reset code that was previously set or the reset question answer. If you know neither, then you will need to contact Microsoft Chat Support or Request a call via
this site here. Click Billing & Memberships, under Microsoft Account click Forgot Parental Control Code.