I need help with my Microsoft Rewards

Discus and support I need help with my Microsoft Rewards in XBoX Sales and Promo to solve the problem; So for the punch cards in the rewards app on xbox, there is one for buying Call of Duty Black Ops Cold War and you get 6000 points. When i try to... Discussion in 'XBoX Sales and Promo' started by tatetlachac, Nov 14, 2020.

  1. tatetlachac
    tatetlachac Guest

    I need help with my Microsoft Rewards


    So for the punch cards in the rewards app on xbox, there is one for buying Call of Duty Black Ops Cold War and you get 6000 points. When i try to redeem it, it says i need to buy the game when i already have the ultimate edition of the game. Is there any
    way to fix this?

    :)
     
    tatetlachac, Nov 14, 2020
    #1
  2. ORLANDO LUJAN Win User

    I need help with my Microsoft Rewards

    It usually takes a few hours but if not contact support
  3. [EX] Win User

    I need help with my Microsoft Rewards

    Hopefully you activated the punchcard before you purchased the game !

    If not, there is no chance to get the points.

    If yes it could take longer than some hours, because they don't want to give away points and then someone is requesting a refund ... ^^
  4. Smwutches Win User

    Will I lose my Microsoft rewards points when Xbox live rewards takes over?

    The Microsoft Rewards pogram is not changing. The Xbox Rewards program is turning into the Microsoft Rewards program. So you would not lose any Microsoft Rewards points.

    If you need further help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

    If you need further help with the Xbox Rewards program, you would need to post in the Xbox Rewards Questions support forum.
  5. Mister Mascot Win User

    I need help with my reward

    Hey there The crazy k1ds,

    We're going to need a bit more information to help out with this. Please let us know what promotion you're referring to as well as the reward. That'll help us determine the next best steps. :)
  6. XBLRewards8 Win User

    I need help with my rewards

    Hello Mauricio Naceta,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience. Currently, we see that you have a US Rewards Account. Since our system is reporting that you do not have a US Microsoft Payable Account, we cannot complete a deposit, since we cannot deposit USD into a Argentinian payable instrument,
    which is the only available payable instrument on your account. This is stated in our FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
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I need help with my Microsoft Rewards

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