I need help with my billing

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly check first if you are seeing the completed charge at this link which is your order history, https://account.microsoft.com/billing/orders.

If it's really a charge that you don't recognize, the best option that I can recommend here is to request a refund for it, please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....

I would also recommend following the procedures from this link to secure your account from any unauthorized access, https://support.xbox.com/en-US/help/account-pro.... It is possible that it is an unauthorized charge.

Hello, Jasen. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

First, it is important to ask that please refrain from sharing personal information, including email addresses, gamertags, transaction numbers, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I find it appropriate to ask some questions:

— Did you see these transactions listed in your Microsoft account order history with the status “completed”?

https://account.microsoft.com/billing/orders

Note: You may want to check the order history with every email address you own.

— In case the purchases are not there, did you not recall letting use to a friend or family member your card?
If so, could you try checking their order history and check if maybe this person used your card without your permission?

I'll look forward to hearing from you.

Regards,

Arturo.

You would need to call support and talk to billing to see if they can cancel it.

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

If it's on your own account (which you can check at http://account.microsoft.com, contact support and speak to billing. http://support.xbox.com/contact-us

If it's not, then it means someone else has access to your card and you would need to dispute it with your credit card company.