i need help with mojang to microsoft account

Ignatios ... · Oct 12, 2023

my account migrated from minecraft to mojang in 2019 but i havent played since and i want to play now but i cant migrate my account
the email is the same in xbox account and in mojang account what can i do?

:)

Daniel Gill_354

I understand, in this case it is better to contact Mojang support directly. They should help you with this problem.

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Ignatios ...

no i havent got any emails because i cant login to mojang account i dont remember the password and i cant reset it because i dont get any emails back

Daniel Gill_354

Hi Ignatios! I hope you are well, delighted to be able to offer you my help!

I'm sorry you're having problems with your Microsoft account, I'll do my best to help you.

Did you receive the migration email in your Microsoft account?

If you received the email, go to the Minecraft website and download the Windows 7/8 launcher. Try to play using it.

https://minecraft.net/download

Make sure you sign in with the correct Microsoft account used for the migration.

Best regards,
Daniel.

Lucas Lauer

Since you did not lost access to your Microsoft account - but to a not migrated Mojang account - only Mojang is responsible and might help you with your account recovery. Even though Microsoft owns Mojang, they are not the same company. Microsoft is Microsoft, Mojang is Mojang. Microsoft employees are not Mojang employees and vice-versa. So only Mojang might help you with this - depending if they actually have features/options for account recovery.

XBF Diego M

Hi Cursebreaker,

Since you purchased this from the Google Play store and this is the pocket edition for android, you may need to get in contact with Mojang Support or Google Support on how to sign in with them. I don't believe you can use your Microsoft account to sign into
this version since you did not buy it from the Microsoft Store. You may need a Google account in order to sign into that specific version, like a Gmail account for example.

Mojang Support or Google Support should help you sign into the game. Here are some resources:

I hope this helps!

i need help with mojang to microsoft account