I need help with buying Minecraft

Hello Isaac Wilson1,

Thank you for posting in Microsoft Community.



We understand that you are trying to buy Minecraft. The increase of the price is only normal if the sale for the game ends or you maybe you land on the different locale for the purchase. Purchase is best discussed with live support as you are not supposed to provide confidential information on forums, and we appreciate your time in posting here in forums. Since you were seeking help with your purchase, we have a support article regarding purchase issue that you may check - Troubleshoot buying issues with Microsoft Store - Microsoft Support.

NOTE: Please do not disclose your card or personal details on forum.

We will provide you steps on how to reach out our live support team, so they assist you with the purchase issue you are encountering. They have advance tools to assist you and since they are trained regarding billing concerns too.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Microsoft Community Moderator

Hello there, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I would like to let you know that you need to have a PayPal account created in the United States if you want to purchase something on the US Microsoft Store.

Where are you from? (Country)
Is your PayPal account from the same country?

Hello, EliT70752. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Important: please refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, I would like to ask if you tried acquiring Minecraft directly from the Microsoft Store and not through the launcher?

If your answer is negative, could you try acquiring the game through this link?
https://www.xbox.com/games/store/minecraft-java-bedrock-edition-for-pc/9NXP44L49SHJ/0010

Note: Make sure you're using the correct account.

Let me know if you have any difficulty during the purchase process or if after acquiring the game, the launcher is giving you any restriction.

Regards,

Arturo.

Hi,

I am using gift cards to get Minecraft. May I know what are the links i should go to to check my region? Also, does a VPN cause this issue? Thank you!

Hi,

Kayece here. An Xbox user, and a gamer like you. Do not worry, I will be here to help and assist you today.

May I ask if your Xbox/Microsoft billing address matches your real-time location and on your payment method? Please double-check it and see if it all matches.

https://support.xbox.com/help/subscriptions-bil...

I look forward to your response.

Stay Safe!