I need help with both the Xbox app and the Microsoft store

Discus and support I need help with both the Xbox app and the Microsoft store in XBoX on Windows to solve the problem; I was having problems with this, so I decided to complete wipe my pc and it's still doing this. Every time I try and open the Xbox app or the Microsoft... Discussion in 'XBoX on Windows' started by Kael Denniston, May 26, 2025.

  1. Kael Denniston
    Kael Denniston Guest

    I need help with both the Xbox app and the Microsoft store


    I was having problems with this, so I decided to complete wipe my pc and it's still doing this. Every time I try and open the Xbox app or the Microsoft store app, it won't let me, it will open and then immediately close.

    I don't know what to do and it is really frustrating paying for gameplass and to not be able to access it. It has been like this for a while and I can't find an answer that can help me on other forum posts.

    :)
     
    Kael Denniston, May 26, 2025
    #1
  2. Ricardo Lechuga Win User

    Still can't get free minecraft bedrock with Java linked to account

    The one you mentioned ad the store is the Xbox app, not the Microsoft store app, you need to be logged on both wit the same email as in the Minecraft launcher
  3. Francia J. Win User

    Bought the Forza Horizon 5 Premium Add-Ons Bundle when the game came out but Xbox app on pc says i dont own it.

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    If it's showing as "completed" on your order history, we just need to sign out on both Xbox App and Microsoft Store App, once done, go to "Library" on your Microsoft Store App to install the bundle from there.
  4. Ronnieee Win User

    Xbox app on Windows start downloading Destiny 2 when i turn on my PC.

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your game problem.

    If I may ask, does the game show up on your Microsoft store app? Try cancelling it on MS store app as well and turn off auto updates from there. You can also log out and log back in on both Xbox app and Microsoft store. See if that helps.
  5. Francia J. Win User

    Forza Horizon 5 Sign-in issue

    Hi MichaelClemons1, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Please make sure that the Xbox App and Microsoft Store App have the same Microsoft account.

    Kindly sign out both on Xbox App and Microsoft Store App then restart your PC before signing back in on both App.
  6. Eli Moore1 Win User

    Microsoft Game Taking Up Disk Space, But Not Downloaded On My PC.

    In both Microsoft store and Xbox app it shows Ark in my library, but says it needs to be installed. I tried installing and it tells me I need at least 163.9 GB.
Thema:

I need help with both the Xbox app and the Microsoft store

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