I need help with an account recovery.

Discus and support I need help with an account recovery. in XBoX Accessibility to solve the problem; I need help with an account recovery. I have multiple subscriptions from Microsoft that are continuing to renew even though I have lost access to my... Discussion in 'XBoX Accessibility' started by Spencer_189, Feb 2, 2025.

  1. Spencer_189
    Spencer_189 Guest

    I need help with an account recovery.


    I need help with an account recovery. I have multiple subscriptions from Microsoft that are continuing to renew even though I have lost access to my Microsoft account. I lost access to the original email the account was linked to. Back when there was a phone line for customer service, I called and tried to have the email address swapped to my current one. I guess the customer service person didn’t do this but instead just added the new email as an alias. This worked for a while but I was logged out of my Xbox a while ago and now I cannot use that email (the one assigned as an alias) for recovery. In addition, the account recovery form is linked to the original email address that I have 0 information about as I lost access to said account just under 10 years ago. I have a lot of purchases on my Xbox account that I really do not want to loose. I am also still being charged for the services to the account and have no means of correcting that as well. Please give me guidance because this new customer service system has not been helpful in the slightest.

    :)
     
    Spencer_189, Feb 2, 2025
    #1
  2. WPAK Win User

    Need help with account recovery

    Hi there,

    what kind of details do you know of the account?

    If you know the gamertag and some other details, you could try contacting Xbox Support, they might be able to take a more indepth look.

    To contact Xbox Support use
    support.xbox.com/contact-us
  3. Harley9-0C854BF2-727 Win User

    Need help with account recovery

    No i dont have it on any consoles anymore :( i only have the gamertag but no email. The reason i know yhe gamertag that tag was leader of my clan wich incant access :(
  4. maxen Win User

    Need help with account recovery

    There's not much that can be done without the email unfortunately.

    You can speak with Phone Support, who have greater powers to look into accounts and such, but I think they require an email to be able to do anything for you.

    However, it's worth a try just in case.

    support.xbox.com/.../contact-us
  5. maxen Win User

    Need help with account recovery

    You would need to know the email address to gain access to the Gamertag.

    If you have the Gamertag already downloaded on another Xbox somewhere, try to log in and it will tell you the email address (and ask for the password so you can sign in). For example, a friend's console or somewhere else you may have played using the account.
  6. Mistress Sara Win User

    If you can help me I'll sell you my soul

Thema:

I need help with an account recovery.

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