I need help with a refund

Discus and support I need help with a refund in XBoX Games and Apps to solve the problem; My child made some purchases on my account over 2 years ago without my permission. Microsoft are refusing to refund me. Can anyone help... Discussion in 'XBoX Games and Apps' started by Yol Uio, Nov 23, 2022.

  1. Yol Uio
    Yol Uio Guest

    I need help with a refund


    My child made some purchases on my account over 2 years ago without my permission. Microsoft are refusing to refund me. Can anyone help

    :)
     
    Yol Uio, Nov 23, 2022
    #1
  2. OK Fowl Win User

    I need help with a refund

  3. Gerardo CG Win User

    I need help with a refund

    Hi there Couloumisk, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    How can I help you? Do you need information on how to request a refund?

    I'll be awaiting for your response.

    Kind regards,
    Gerardo.
  4. CarTzy Win User

    I need help with a refund

    Hi Yol Uio,

    Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well.

    I'm sorry about the refund being denied. Please this article for refund ineligibility.

    Request a refund for digital games | Xbox Support

    • Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven’t accumulated a significant amount of play time.
    • For single-use items (like consumables and in-game currency), your request is likely eligible only if the consumable was not redeemed or used.
    • There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year.
    • If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.
    • We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.
    If you have a dispute on the declined refund, please respond directly to the email where you got the notification about the refund being declined.

    Here in the community, we don't have the ability to check your order or purchase history. If you need immediate assistance, please do reach out to our Live Support.


    [​IMG]


    Thank you.
  5. Lucas Lauer Win User

    I need help with a refund

    You are welcome, my friend. If you need any further assistance, please let me know.
  6. Lucas Lauer Win User

    I need help with a refund

    If the refund was denied, you can reply to the same email that you've received about the refund denial. Explain your situation and the refund team will review your request one more time. If it gets denied again, unfortunately nothing else can be done.

    I would suggest you to setup your account to request a passkey for any purchase and do not let your child discover this passkey. This will prevent any future unauthorized purchases from your kid.

    https://support.microsoft.com/en-us/account-bil...
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I need help with a refund

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