I need help with a new xbox

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello John, how can we help you with your console?

Which console model did you purchase, would it be a Series S or X?

If you can give more details, i`ll be waiting for your reply.

Hi merry Xmas.ive bought a xbox s for one of my sons and set it up .he used another xbox with his brother and they had 2 gametags on his brothers on the same gametag how do I get both on the new one I've logged in and it will only log in one gametag????

Partner, hey there



If you used your 'free gamertag change' legitimately, then you have absolutely nothing to worry about. Disregard what other users will (or may) say to you in relation to your gamertag. The Enforcement Team (PET) are the only ones who can determine whether
your gamertag is in breach of the ToU / CoC, no one else.



I hope this eases your mind.

Many thanks,

Cloud

Hi, depending on how old your son is when he entered his age for his gamertag he must have created a child account and unfortunately you cannot promote his account to an adult one until the birth date of the account reaches adulthood which can vary depending
where you live.

Hello SonsyRhyme241,

After reading this several times (yes, I was confused), I've thought of a solution. You wish for your son to have his own login information and not be assigned to your live account. 80154013 is an error code when a email address is assigned to a gamertag
that already has a membership. From what the error code search stated, there was only two XBL accounts and one free Microsoft account used to transfer the XBL account to the primary account. I apologize if that was a little confusing.

This link is for changing the billing information located on the console:

http://support.xbox.com/en-US/my-account/manage-account/change-xbox-live-account-info

Changing the email address on the account (PC):

http://support.xbox.com/en-US/my-ac...nt/change-email-sign-in-for-microsoft-account

Please give these links a try.

I wish you the best of luck!