I need help to use mi microsoft balance on my xbox on the forthnite game.

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Callum,

Thank you for posting in Microsoft Community.

We understand that you're trying to use your Microsoft balance on your Xbox One. To clarify, a Microsoft account can be used across multiple devices, including Xbox One and PC.



Regarding your issue, there could be a few reasons why you're unable to use your Microsoft balance. It could be the currency of the Microsoft balance and your current location does not match or else it is related to your account. Here are some troubleshooting steps you can try:



1. Make sure that your Xbox Live account is signed in and connected to the internet.

2. Check if there are any pending updates for your Xbox One console or the game you're trying to purchase.

3. Try purchasing the item from a different device, such as a PC or mobile device, to see if the issue persists.



If issue persists, you may seek further assistance to our live support team: Contact us | Xbox Support

Let me know how it went.

Sincerely,



Microsoft Community Moderator

Hello Callum,

Thank you for posting in Microsoft Community.

We understand you are having issues with using your Microsoft balance. To clarify, a Microsoft account/balance can be used across multiple devices, including Xbox One and PC.

You should be able to use your Microsoft balance to buy games and other content on your Xbox One. However, there are some possible reasons why you might not see the option to use your balance, such as:



- Your Microsoft balance is not enough to cover the full cost of the item you want to buy, and you don't have a backup payment method set up.

- Your Microsoft balance is in a different currency than the one used in the Xbox Store for your region.

- Your Microsoft balance has expired or is about to expire. Microsoft balances usually expire after one year of inactivity.

To troubleshoot this issue, please follow these steps:
- Check your Microsoft balance and expiration date on https://account.microsoft.com/billing/payments
- Check your Microsoft billing address and make sure it is set to the same region as your Microsoft balance. You can do this by going to Microsoft account | Address book
- Make sure your Xbox One console is set to the same region as your Microsoft account and balance. You can change your console region by going to Settings > System > Language & location.
- Try to make a purchase using a different device, such as a PC or a mobile phone, and see if you can use your balance there.

I hope this helps! Let me know if you have any other questions.



Sincerely,



Microsoft Community Moderator

Hello Callum,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hey thanks for the help

Why can i purchase xbox live gold using microsoft balance but not game pass ultimate? I bought live gold a while ago with 10$ microsoft balance…