I need help to link my xbox account to my EAplay account

Here is the transcript from EA support that explains just about all of the issue

ilind (7/3/2023, 4:49:23 PM): Thank you for contacting EA HELP, my name is Milind, may I start with your first name please? (7/3/2023, 4:49:28 PM): Noah Milind (7/3/2023, 4:49:45 PM): Hello Noah! Nice meeting you. Hope, you're doing good. Please elaborate your issue a little so that I can assist you better. (7/3/2023, 4:50:31 PM): I am trying to link my xbox account, but I get an error message saying that it is already linked to an account (7/3/2023, 4:50:42 PM): the email that it shows is not mine Milind (7/3/2023, 4:52:11 PM): If I understand you correctly, you are not able to link Xbox account with your EA account, right? (7/3/2023, 4:52:25 PM): That is correct Milind (7/3/2023, 4:52:35 PM): Thanks for the information. No need to worry, we'll check what can be done to your issue regarding not able to link Xbox account with your EA account. Milind (7/3/2023, 4:52:38 PM): Can you please help with the email address of your EA account and the Xbox Gamertag? (7/3/2023, 4:52:52 PM): ntemme66@outlook.com (7/3/2023, 4:53:04 PM): At0micDoughnut7 Milind (7/3/2023, 4:53:39 PM): Thanks. Milind (7/3/2023, 4:54:00 PM): May I know from where did you bought the Xbox? (7/3/2023, 4:54:17 PM): Gamestop Milind (7/3/2023, 4:54:27 PM): As I can see you have contacted us before regarding the same, may I know do you have new information details? (7/3/2023, 4:54:59 PM): No (7/3/2023, 4:55:11 PM): the other account is not mine Milind (7/3/2023, 4:55:33 PM): Okay, as the Xbox account is linked with the EA account, we need to contact the EA account first that is linked with the Xbox. Milind (7/3/2023, 4:55:59 PM): And, if your Xbox account was hacked, you may also contact Xbox support. Milind (7/3/2023, 4:56:16 PM): But we need to verify the EA account first before we unlink the xbox due to account security reason. (7/3/2023, 4:56:41 PM): Xbox support said that I needed to contact you guys for help (7/3/2023, 4:57:04 PM): I can verify that I own the xbox account Milind (7/3/2023, 4:57:11 PM): Okay, if you have new details, please share me. Milind (7/3/2023, 4:57:23 PM): I case if you need to the details again- IP address (network where you play on): - [IP address] Date of birth (provided during account creation): - [date of birth] One purchase on account and purchase date (month/year): - [product purchased and date] Last 4 digits of credit card: - [last 4 digits] Billing address: - [address] Phone number: - [phone number] You can check IP from this, please share it in IPV4 format- http://whatismyipaddress.com/ Milind (7/3/2023, 4:57:40 PM): This should be for the EA account linked with the Xbox. (7/3/2023, 4:58:00 PM): I cant verify tha EA information because it is not my account (7/3/2023, 4:58:23 PM): But it is using my xbox account Milind (7/3/2023, 4:58:28 PM): However, we can't unlink the Xbox account from our end if the EA account is not verified. (7/3/2023, 4:58:41 PM): then how do I unlink it? Milind (7/3/2023, 4:58:57 PM): So, you can ask your friends or family members as well in case if they linked your Xbox account. (7/3/2023, 4:59:06 PM): They have not Milind (7/3/2023, 4:59:36 PM): Please share me the details as we need to verify the EA account linked with the Xbox. (7/3/2023, 5:00:18 PM): do you not understand that somebody stole my account? Milind (7/3/2023, 5:00:50 PM): Then, you need to contact Xbox support as there's no issue with your EA account. Milind (7/3/2023, 5:01:11 PM): Please share me back the code. (7/3/2023, 5:01:38 PM): 159943 Milind (7/3/2023, 5:02:07 PM): Thanks for the code, your account ownership is verified now. As I have checked, there's no Xbox linked with this EA account ever and no unlinking history as well. Milind (7/3/2023, 5:02:28 PM): And, moreover your EA account was created on Feb/03/23. Milind (7/3/2023, 5:03:06 PM): So, please try to find out the correct EA account which you might have linked the Xbox account and then you can reach us back again anytime. We will be available 24*7 at your service. (7/3/2023, 5:04:15 PM): The xbox account is mine (7/3/2023, 5:04:25 PM): the Ea account that it is linked ot is not Milind (7/3/2023, 5:04:35 PM): However, we can't validate it as it's not linked with your EA account. (7/3/2023, 5:04:52 PM): Then just unlink it anyways Milind (7/3/2023, 5:05:06 PM): So, we need to verify and as you don't know the linked EA account, please share me the details that we asked. (7/3/2023, 5:05:08 PM): Whoever has access to the xbox account can link it then Milind (7/3/2023, 5:05:11 PM): We can't. (7/3/2023, 5:05:21 PM): Youre stealing my xbox account Milind (7/3/2023, 5:05:30 PM): As we need to verify the EA account first due to account security reasons. Milind (7/3/2023, 5:05:51 PM): I'd have done it for you if I could and had other option. (7/3/2023, 5:06:13 PM): Can you put me on with someone who can help me then? Milind (7/3/2023, 5:06:20 PM): So, please take sometime and try to recall all possible EA accounts that you might have linked and reach us back anytime. Milind (7/3/2023, 5:07:11 PM): I am sorry I'd have helped you if I could but as the EA account is linked with some other EA account, we need to verify that account first due to account security reason as mentioned earlier. Milind (7/3/2023, 5:07:17 PM): Apart from this, is there anything else I can help you with? (7/3/2023, 5:07:30 PM): Can I talk to a supervisor Milind (7/3/2023, 5:08:19 PM): Noah, I'd have solved the issue for you from my end if a supervisor could. Milind (7/3/2023, 5:08:40 PM): Because we are following the same process and reference. Milind (7/3/2023, 5:08:58 PM): So, please take sometime and try to recall all possible correct details and you can reach us back anytime. We will be available 24*7 at your service. (7/3/2023, 5:10:33 PM): Then can I set up a call with microsoft and you guys to verify that I own the xbox account? Milind (7/3/2023, 5:13:11 PM): I am sorry we don't have the option for that as our call support was shut down recently. (7/3/2023, 5:13:38 PM): Then how can we do this? Milind (7/3/2023, 5:13:57 PM): All, we can do is to verify the EA account linked with the Xbox account and all will be sorted. (7/3/2023, 5:14:19 PM): Do you not understand the situation? Milind (7/3/2023, 5:14:51 PM): I’m afraid but as much as I’d like to help it seems rather difficult as we need those information to verify account to help further. Is there anything else I can help you with else we might need to end this chat session? (7/3/2023, 5:15:49 PM): Could we make an email correspondence with microsoft to verify that I won the xbox account? Milind (7/3/2023, 5:16:20 PM): I am sorry that won't work, I'd have tried that if we could. (7/3/2023, 5:16:59 PM): There has to be another way then Milind (7/3/2023, 5:16:59 PM): As per the reference we use, we first need to verify the EA account linked with the Xbox account as mentioned earlier. (7/3/2023, 5:17:44 PM): Why would there not be a way to get an xbox account back that was stolen Milind (7/3/2023, 5:19:05 PM): We can't validate that the account was stolen because there was never an Xbox account linked with your EA account before. (7/3/2023, 5:20:45 PM): Well someone took xbox account and used it for their account Milind (7/3/2023, 5:22:06 PM): I am sorry we can't validate that from our end, as I have mentioned earlier, all we can do is verify the EA account linked with the Xbox first and then we can unlink the account.

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