I need help to access my games

Remor453 · Dec 12, 2023

So I have wifi which my Xbox said the connection is all good as well as the gamepass ultimate. However I’m unable to play any games as it says I need to sign in on the account that purchased it, I am. It also says on the Home Screen that I need to connect to the Xbox network, I should be and have everything too. Anyone have any solutions or experienced the same things. I tried all I can that I know of atm. I’m on the Xbox 1 btw.

:)

Remor453

I’ve tried resetting my MAC address, unplugging my router, moving it closer, disconnecting and reconnecting to my wifi. That I can think off the top of my head right now

The_Last_DJ

Hello Remor453! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. What have you tried so far so we don't ask you to repeat it?

The_Last_DJ

Have you done a full power cycle? Removed the profile from the console and added it back?

XBF Crystal P

Hi there Nik,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with launching the FIFA 20 Trial. I recommend to try the following link to help report your issue to the game developer:

FIFA 20 Support.

Give this a try and let us know the results.

Smwutches

There is a known issue with the site and it is being slow to update. Check back in a bit. If it hasn't cleared up tomorrow, email xboxambs @ microsoft.com (remove the spaces) to contact Ambassadors staff.

I need help to access my games