I need help there was an error with me ordering a game

Discus and support I need help there was an error with me ordering a game in XBoX Games and Apps to solve the problem; I pre ordered a game it charged my card but the game won’t show up in by queue. It also says I still need to but the game but the icon in the shop says... Discussion in 'XBoX Games and Apps' started by Aidan Crown, Jun 5, 2023.

  1. Aidan Crown
    Aidan Crown Guest

    I need help there was an error with me ordering a game


    I pre ordered a game it charged my card but the game won’t show up in by queue. It also says I still need to but the game but the icon in the shop says “ owned” but when I click on the game in the store it is telling me I have to buy it.

    :)
     
    Aidan Crown, Jun 5, 2023
    #1
  2. Francia J. Win User

    I need help there was an error with me ordering a game

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

    "Go to Profile & system > Settings > Account > Payment & billing > Order History"

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed that it is purchased under the correct account please perform a powercycle on your console by following the steps below then check again.

    "1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"
  3. DarkUnicycle Win User

    Un-enrolled from Xbox Insider Program now Xbox isn't working.

    Hello WayneLewis6,

    Thanks for reaching out, I can help with the issue you are having by providing you details or information you need to get back in. However, in order to help I would need that full System Error Code. That will help me find a solution for you.
  4. BulletTaKanishi Win User

    Case tracking

    To see about submitting a case review, you would need to go to
    http://enforcement.xbox.com

    that does not help me with what I'm asking I need a report to be raised in order to have a review by game score
    I'm not sure there is an exact department to help with missing gamescore.

    I can not use the page that they are giving me it marks an error and does not load
  5. KshaunC Win User

    Refund denied

    I was told they can't help me and I need to contact EA or respawn in order to get the in game currency
  6. MrFragicide Win User

    it didnt let me get xbox live gold trial

    Hey there MauveLocket1!

    In order to better help you, we will need to know the exact error message and accompanying error code.
Thema:

I need help there was an error with me ordering a game

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