I need help reopening a case review for my Xbox account

Discus and support I need help reopening a case review for my Xbox account in XBoX Accessibility to solve the problem; My xbox account was hacked and my password was changed, while I didn’t have access to my account the hacker managed to get my account permanently... Discussion in 'XBoX Accessibility' started by Adam Matula, Jun 7, 2023.

  1. Adam Matula
    Adam Matula Guest

    I need help reopening a case review for my Xbox account


    My xbox account was hacked and my password was changed, while I didn’t have access to my account the hacker managed to get my account permanently suspended from all xbox services. I managed to recover my account and submitted an appeal for the suspension and received a case review, it asked that I turn on two factor authentication and change my password. The only problem with this is that my only verification method was a landline that couldn’t receive the code required for verification, and so I had to wait 2 months to get my verification info changed and by the time it was changed, my case review had been closed. It says I have to contact support to reopen the case review but I can’t contact support because my accounts is permanently suspended. Is there anything I can do?

    :)
     
    Adam Matula, Jun 7, 2023
    #1
  2. Rostom L Win User

    I need help reopening a case review for my Xbox account

    Hi Adam!

    I am sorry to hear about what happened. This is clearly not the situation I want you to be in. I know how frustrating that must be and I would feel the same way if I were on your situation. Please be advised that Xbox Enforcement actions or suspensions are being handled only by the Xbox Enforcement Team who work offline. Here in community and even Microsoft Support won't be able to assist us regarding Xbox suspensions. As much as we would love to help, we can only do so much about it.

    Please note that we can only submit an appeal once. Were you able to submit one or not yet? Check your options through https://enforcement.xbox.com/

    Learn more about Enforcement action FAQ here https://support.xbox.com/help/family-online-saf...
  3. Rolepl4y Guy Win User

    I need help reopening a case review for my Xbox account

  4. Adam Matula Win User

    I need help reopening a case review for my Xbox account

    The case review wasn’t denied it was just closed due to me not responding to it and it said I could reopen the case review if I contacted support
  5. Rolepl4y Guy Win User

    I need help reopening a case review for my Xbox account

    Heya Adam,

    .So sorry to hear about your situation but you only get one case review and if it was denied or something that's it, also you can't contact the enforcement team because their only way of communications are through case reviews and support can't really do anything but maybe try to help you recover the account but they can't unban or unsuspend people because it's not their job or division, also you said permanently suspended that mean permanently gone, I know this isn't what you want to hear but all I can suggest is start a new account and start fresh my friend, have a good day or night ✨

    Regards,

    Brian O.

    If this helped you in any way please rate yes or no Below and thank you ✌🏻♥️
  6. Adam Matula Win User

    My Xbox account was hacked and permanently banned while I did not have access to it

    I changed my account information, it’s just that my case review was closed and support hasn’t helped me at all with reopening my case review.
Thema:

I need help reopening a case review for my Xbox account

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