I need help logging into fortnite online but this happens Sorry, we can't launch this You...

Hi, Edward! Try clearing the cache on your browser, from the home screen, Select Settings > Safari.

At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.

Confirm when prompted. Try launching the game again.

Please also go to https://account.xbox.com/Settings?activetab=mai...

This is the tab for "Xbox One/Windows 10 Online Safety".

Ensure that "You can join multiplayer games" is set to "Allow".

This setting allows to "play games with others in the Xbox Live online community. This does not enable communication."

Press "Submit".

Restart your game.

I am not on console, I am on cloud gaming on my iPad and I want to play fortnite and just before I go into the game error Sorry, we can't launch this You can't do this while streaming. (0x80820010) happens.

Hi, Edward! I'm Kim, an Independent Advisor and I’m happy to help you today.

May I know what steps have you tried so far? Kindly turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds and then plug the console power cable back in. Press the Xbox button on your console to turn it on.

I play on PC and I only get an error message that says : "Fortnite has crashed. We're very sorry this happened and we are working towards preventing it in the future. You can get help online at Fortnite Technical Support."

Hey AllosaurusREX12! Have you tried any troubleshooting steps so far? Post back and let me know!

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Xbox Forums Staff

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