I need help in getting a game or refund back

Hi Adam, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copying the order number. Once you have it simply go to the refund web form link here:

https://support.xbox.com/en-US/forms/request-a-...

Hi Avery,

I'm Anirban and I'll be happy to help you.

Have you fill the specific form for the refund?

Kind regards

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision).

To help you, I would recommend replying to their email denying your refund request.

I don't understand why but they gave me my refund when I explained what I was trying to buy even though I tried explaining multiple times but worded differently but thank you for the help

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kayla

May i know if you tried filling the refund form instead?

https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.