I need help i requested deposite for points and never recieved them

Credits are automatically deposited after you have at least 5,000 credits pending or you can request a deposit on the MyRewards section of the Rewards site and they should be deposited on the date listed on the site at the time that you make the request

I've gotten 5,000 credits multiple times, but the points I'm talking about stay the same and that i need to convert them

Hello Skorpion313,

We only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount is beneath this amount, it has not been scheduled. After reviewing your account, it appears that you are currently being affected by a known database
issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated to our servers. Since this data is necessary to determine where to place your deposit, the process
is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate
solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve this issue. We apologize for the inconvenience, and ask for your patience while our other team works
on a solution.

What points?

If you mean xbox live rewards then you get them on the 15th & 30th of the month.

You need a total of 5000 points for an automatic deposit or at least 1000 points & you can request a deposit in "my rewards" from the rewards site.

There is no "early withdrawal" it is a manual deposit request. A manual deposit is available when you have between 1,000 - 4,999 points. All a manual deposit request does is initiate a deposit on the next deposit cycle. If you requested it on the 11th then
they should deposit sometime around the 30th of April. There is no way to get them before that time.

It takes time for them to deposit, it's not an over night thing. Give it a few days and everything should be fine. Now as far as your other statement are you saying you've never recieved your rewards points? How long have you been a member of the Rewards
program?