I need help getting rid of my 365 day ban

� � · Jan 29, 2025

I tried uploading a gamer picture through the Xbox app, and it wasn’t working, so I thought the Xbox app was glitching and kept re-uploading that picture, which I guess kept being denied. Then I wake up to being banned for a whole year. Someone, please help me get unbanned.

:)

Smwutches

You would have to check the enforcement site to see about submitting a case review. https://support.xbox.com/en-US/help/family-online-safety/enforcement/how-to-submit-a-case-review

Chris theGirariolu

Also I was wrong about my com ban status, it's actually 365 days not 6 months, I misread that. Anyways I'm not sure, how often can one try to send appeals after the first one gets denied?

ArminatorX

[...]I need help getting the ban on my account removed, or i need to figure out how to contact a microsoft rep about canceling the office 365 subscription attached to this account and getting a refund for my purchase. please advise.

Thank You,

You can go to
https://account.microsoft.com and sign into your account with the Office 365 subscription.

There click on "Service & Subscriptions" in the top menu, and cancel your Office 365 subscription.

As for the refund: You need to fill out this refund request on this website: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

As you already found out, and others already told you: you can't appeal your ban anymore, as it's over 12 months old. You could have tried to appeal the ban stating that your kid used your account without your authorization.

But since you already told us here that you GAVE your kid your account, and that you waited over 3 years, there is unfortunately nothing you can do about it now, sorry. :-(

{Parity}

There is nothing that anyone in the forums will be able to do to assist you with the account issues. You will have to go through support for help with accounts. Good Luck.

Ryan Simoniette

Xbox now owns them. I don't care what I posted this on. I need help, and I have had the same issue for over 1 year 365+ days. I'm tired of it.

I need help getting rid of my 365 day ban