I need help getting my purchase appearing in my account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Khalid, From the image, an error occurred at the time of collection, in these cases two things can happen.

The first is, between 24 and 72 hours if the purchase is not completed and does not appear in your Purchase History, the system will automatically refund the amount charged to your credit card.

And the second is, the system will be able to validate the purchase and your game will appear in your Purchase History, so the ideal is to keep checking your account through the website below to see if the purchase of the game is completed.

https://account.microsoft.com

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Theodor, click on the link below and log in with the account that bought the game and check your purchase history, the purchase of the game needs to be complete for it to appear in your account.

Purchase History

https://account.microsoft.com/billing/orders

If the purchase appears as pending, you will have to wait until the purchase status changes.

This happened to me too, except I had refunded something from microsoft to a gift card. It says I have the balance but gives me a purchasing error when I buy something. The card company says I have the amount too. Any ideas?

In that case my friend, I suggest you try to reach out to the store's support directly:

https://support.microsoft.com/en-us/account-bil...

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Blazen_, how are you today? Hope you're well.

I'm so sorry about this inconvenience.

If the content didn't show up after 24 hours, I suggest you try to request a refund, wait for a few days, and then purchase it again.

First you will have to check the order number in your history:

https://account.microsoft.com/billing/orders/

Then, you will need to complete this form below for a refund.

There you just have to follow all the requirements requested in filling it out, and then wait for an email with the refund response.

This can take up to 72 hours.

https://support.xbox.com/en-US/forms/request-a-...