I need help getting in my Xbox account.

Hi Patricia J, my name is Daniel and I would be happy to help.

I'm sorry to hear that you no longer have access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to submit the account recovery form, since I have also been through this situation and I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Thank you for being so kind and I wish you good luck.

Best regards,
Daniel.

To add to what Smwutches said even if the ban was eligible for a case review the ban likely wouldnt get removes anyway if your friend did something to cause the ban as you are responsible for your account at all times.

Since the ban took place over 12 months ago it is no longer eligible for a case review. There is nothing else you can do.

Hi JaidenRodriguez,

We have an article with the resources on what to do if your account was hacked: If you think your account has been hacked - Microsoft Community

Unfortunately, there is nothing more that we can do here in the forums to help with this issue. You can try and reach out to https://support.xbox.com/contact-us but I cannot guarantee they will be able to assist.

Best wishes,

Hayabusa

yes I contacted them but I can log into my account and they said they can’t help me if I can’t log into the account it doesn’t make sense to me but I will try again, thanks