I need help getting in my Xbox account.

Discus and support I need help getting in my Xbox account. in XBoX Accessibility to solve the problem; I need help getting in my Xbox account. I know my gamer tag, my games I played, and password. I know most of the email, it has my mom's name, but I... Discussion in 'XBoX Accessibility' started by Patricia Johnson3, Nov 18, 2023.

  1. I need help getting in my Xbox account.


    I need help getting in my Xbox account. I know my gamer tag, my games I played, and password. I know most of the email, it has my mom's name, but I just can't remember a certain number. I want to reset it, but it keeps asking for my email and I do not have it. If it helps, I have solid pictures and proof of it being my account, as I recorded a bunch of games I played on it before

    :)
     
    Patricia Johnson3, Nov 18, 2023
    #1
  2. Daniel Gill_354 Win User

    I need help getting in my Xbox account.

    Hi Patricia J, my name is Daniel and I would be happy to help.

    I'm sorry to hear that you no longer have access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to submit the account recovery form, since I have also been through this situation and I can give you some recommendations:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

    Thank you for being so kind and I wish you good luck.

    Best regards,
    Daniel.
  3. KindGryphon Win User

    I need help with getting my account unbanned

    To add to what Smwutches said even if the ban was eligible for a case review the ban likely wouldnt get removes anyway if your friend did something to cause the ban as you are responsible for your account at all times.
  4. Smwutches Win User

    I need help with getting my account unbanned

    Since the ban took place over 12 months ago it is no longer eligible for a case review. There is nothing else you can do.
  5. kyle_m4496 Win User

    I need help getting my account back

    Hi. My name is Kyle and I'm an independent advisor.

    To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

    If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

    https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    Please reach back if you have further questions.

    Thanks,
    Kyle
  6. XBF - Hayabusa Win User

    I need help getting my account back

Thema:

I need help getting in my Xbox account.

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