I need help from the support to cancel my subscription.

Dgs.Santos · Jun 27, 2020

I need to cancel my Game Pass for PC (Beta). Xbox tried to withdraw my money 29 days after when the service should last for 30 days (And now the cancel option is locked). And I should be able to cancel my sub. I dont want to pay neither play anything else.
I should be able to cancel it in 30 days. How could someone from the support cancel my sub? Without needing to pay (for something I wont use) for the pass or a call to microsoft.

:)

Ryu Vs

You might want to call https://support.xbox.com/contact-us just to make sure.

UnderAgeMage

Settings > Subscriptions > Xbox Game Pass > Turn off recurring billing.

If this fails go to
https://support.xbox.com/contact-us and follow the instructions given.

Wishcatcher

Hi,

If the cancel is locked , you have to call or chat with an agent from the helpdesk > https://support.xbox.com/contact-us

Regards

VitorMTZ

Oi, Tudo bem?

Se você seguiu a sequência: Pagina Inicial Xbox -> Minha Conta Microsoft (Canto Superior Direito) -> Serviços e Assinaturas (Na Barra no topo da página) -> Foi na Aba da Assinatura que você quer desativar e Clicou em Desabilitar Cobrança
Recorrente, e mesmo assim não deu certo, o recomendado é que você entre em contato direto com o suporte, lá eles irão conseguir te auxiliar da melhor maneira possível: https://support.xbox.com/contact-us

DustyRC

Chat with an agent is probably the easiest.

I need help from the support to cancel my subscription.