I need help from an agent to change the email on a xbox live account

Discus and support I need help from an agent to change the email on a xbox live account in XBoX Accessibility to solve the problem; Hello, My dads email was attached to my old xbox live account i believe, or so he thought, I've tried to login to microsoft with his email but it just... Discussion in 'XBoX Accessibility' started by coryerskine, Dec 5, 2019.

  1. coryerskine
    coryerskine Guest

    I need help from an agent to change the email on a xbox live account


    Hello,

    My dads email was attached to my old xbox live account i believe, or so he thought, I've tried to login to microsoft with his email but it just says that this is not a valid microsoft account, if this account is not the one attached to the account then it would
    be my grandads, is there any way i could find out the email attached to my old gamer tag? i want that gamer tag then attaching to this email as a lot of games on pc are starting to use your gamertag when microsoft built, i dont want to use my fathers therfore

    Regards

    Cory

    :)
     
    coryerskine, Dec 5, 2019
    #1
  2. XBF Diego M Win User

    I need help from an agent to change the email on a xbox live account

    Hi coryerskine,

    If the Microsoft Account was closed due to inactivity, then everything associated to that account was also closed and no longer accessible if you are not able to log in anymore. Unfortunately there is no way to reverse an account closure once it's already
    been done. This is listed out in the
    Microsoft Service Agreement
    under section 4(a)(ii): "You must use your Microsoft account to keep it active. This means you must sign in at least once in a two-year period to keep your Microsoft account, and associated Services, active, unless
    a longer period is provided in the Microsoft account activity policy at https://go.microsoft.com/fwlink/p/?linkid=2086738 or in an offer for a paid
    portion of the Services. If you don’t sign in during this time, we will assume your Microsoft account is inactive and will close it for you. Please see section 4(a)(iv)(2) for the consequences of a closed Microsoft account."

    I'm sorry that I have to give the hard message, but there is nothing that we on the forums can do for you once an account has been closed. You can try contacting Xbox Support again and provide them the gamertag that you've been trying to recover
    to see if anything comes up in their system and if anything comes up, they can attempt to verify the account with you to see what information is on there.
  3. coryerskine Win User

    I need help from an agent to change the email on a xbox live account

    it looks like the original email attached to the account was deleted due in inactivity, is there any way to attach an email to that gamertag or is it just lost now due to not having an email attached, it would just be a shame to lose the account.
  4. XBA_Hype Win User

    I need help from an agent to change the email on a xbox live account

    no one from the forums can access your account. its possible to add the 2nd email as an alias and then set it to primary via account settings microsoft.com
  5. XBF Brad A Win User

    I need help from an agent to change the email on a xbox live account

    Hi Cory,

    Thanks for coming to the forums. We recommend to request a call from support. Important note: "The only way they can provide any information is you are able to verify the account.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  6. Trent Watts Win User

    Hi Plz Help

    yes i have it already but my email is from mail.com and it was hack and i had alot of problems with them and my xbox account is link to it so i was going to change it from my mail.com email to my personal email to is at live.com i just dont want to be kick
    out of the ambassador program they didnt get into my xbox account cuz its a different password so i need a xbox support agent to tell me how to change my email and still use the ambassador chat thank you tho TroHAM & illicituskiller for your help but i need
    a xbox agent for this one but thank you so much tho
Thema:

I need help from an agent to change the email on a xbox live account

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