I need help. For some reason my Xbox one refuses to open games and apps.

Well, one thing I really wanted to access is Xbox Cloud Gaming, which is apparently only free on Ultimate.

All I need is my computer that for some reason refuses to download Xbox, Microsoft Edge, and my Xbox controller that still hasn’t come yet.

With these two apps, I get the message: "Sorry, we can't sign you in. Please sign in at Xbox.com, then start this app again."

And having done that, it still refuses to work. I have a tab opened of me signed into Xbox.com, I have the Xbox (companion?) app opened and signed in, and I even have Microsoft Solitaire open and signed into, because for some reason this one works. But Minesweeper
and Sudoku don't.

I've seen a few similar problems online, but their solutions didn't work for me, save for creating a new account and transferring things over, which I am just not willing to go through just to sign into a game.

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I can't play my installed games or apps but I can still see my friends and open xbox video. Checked my connection and everything's good. Need some help here.

Already tried this sadly did not work, the cable works just fine as it works for my xbox 360 but for some reason my xbox one refuses to go into 1080p

Hi there!

Apologies for the late reply.

If you are still running into the same issues with apps not starting we suggest following the

crashing games guide.

If that does not help either be sure to
soft factory reset the console by choosing keep my games and apps on step 7.

Feel free to post back and let us know how the console is doing!