I NEED HELP FIXING MY CONTROLLER!!

Hi

Firstly make sure you take the batteries out of the controller after that I personally would set the controller down upside down and wait for 24-48 hours to hopefully allow the fully dry out and hopefully it switch back on and work without issue.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the steps below;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

Once done, try connecting your controller again.

Hi Tyron, my name is Oskayra, it is my pleasure to answer your question.

I have experience with that error the PowerA Advantage driver you received needs an update and the paddles will not work until the update is done.

To update the driver, follow the steps below:

1) Connect the driver to the PC using a USB cable.

2) Open the PowerA HQ application.

3) Click the "Update Driver" button.

4) Follow the on-screen instructions to complete the update.

5) Once the update is complete, the paddles should work properly.

Here are some additional tips for updating the controller:

1) Make sure the controller is connected to a USB 2.0 or 3.0 port.

2) If the update does not start automatically, click the "Update Driver" button again.

3) If the update fails, try restarting the PC and the controller.

If you have followed these steps and the paddles still do not work, you can contact PowerA technical support.

Here is a direct link to PowerA's technical support page:

https://www.powera.com/support/
Note: This is a non-Microsoft web site. The page appears to provide accurate and secure information. Beware of advertisements on the page that may advertise products often classified as PUPs (potentially unwanted products). Thoroughly research any product advertised on the site before deciding to download and install it.

Keep in mind that in this public forum we are just gamers like you trying to guide and help other gamers. We are not Microsoft employees.

I appreciate your understanding and I hope the problem will be solved soon, I wish you good luck and have a nice day.

Regards, Oskayra

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In this case, we need to perform some steps and this require access to your router settings, I have here the steps from Xbox support:

"1. Sign in to your router’s setup webpage, and make sure the router’s UPnP setting is turned on. You can usually find first-time help with this in the router manual or on the manufacturer’s support site.

2. Turn the UPnP setting off and save your changes.

3. Restart your console, your modem, and your router.

4. Turn the UPnP setting back on and save your changes. If there’s a Zero Config setting, make sure that’s turned on as well.

5. Restart your modem and router."

For your reference, you can check this link: https://support.xbox.com/en-US/help/hardware-ne...

I don’t see a reset button my controller