I need help fixing issues on my Xbox.

Carez G · Jun 10, 2023

I've recently had 3 issues with my Xbox screen. Anytime I'm on am app or game like YouTube or Fortnite, my screen either is forcing itself to go up, like me pressing the joystick, The Xbox controller forcing itself to go twice instead of once, like it skipping a video on YouTube and going to the other. Or the keyboard going up when I try typing something in to watch. I've done almost 4 hard resets on the Xbox and this issue still occured. If someone could please help, it would be a huge help.

:)

Kimmy_24

Thanks for your reply, Carez. Let's see how it goes.

Kimmy_24

Sorry about that, Carez. I am afraid there may be a problem on the console itself. If it persist, you need to consider getting it repaired.

Carez G

I only have one Xbox and it is an Xbox One.

Kimmy_24

You can also consider resetting your console, Carez. If the issue remains, your console needs to be repaired. Sorry

Kimmy_24

I see. Would you like to try resetting your console completely? You can try performing a power cycle again. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds and then plug the console power cable back in. Press the Xbox button on your console to turn it on. Try testing your controller first.

I need help fixing issues on my Xbox.