I need help as my Modern Warfare 2 won’t launch on Xbox

Tom 18 · Nov 9, 2022

So my friend paid for Modern Warfare 2 and he decided to game share with me, we have both been able to play the game since it released until November 8th as we both got an error code saying we don’t own the game but we clearly do because we’ve been playing it since it dropped

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly ask him to sign in to https://account.microsoft.com/billing/orders and validate what is the status of the order, it should be stated as "completed". If it's "declined" or "canceled", it means that Microsoft was not able to get the charge for the pre-ordered game. For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...

Also, please be reminded that according to Xbox's TOS, sharing a profile with someone else is not allowed. You should be in the same household when game sharing.

Jay Massengill

The instructions in this video worked for me, although it took a couple of tries.

I will see tomorrow if I have to do the same thing again when starting the Xbox.

charlotte millett

Change your location to Singapore it worked for me and before putting CD in open the game let it load then add CD

HELLMARKED

That's all I want to do is play the campaign but the disc won't even load

Mark Eldridge1

Hello all,

If you are experiencing launch issues with Call of Duty: Modern Warfare II, we recommend that you report this through the Report a Problem app on your console so that our engineers can further investigate.

To install the Report a Problem app, please follow the instructions below:

Press the Xbox button to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

After installing the app, press and hold the Xbox button on your controller and then select Report a problem to launch the Report a Problem app.

Once the app is launched, please follow the instructions below:

Select Report new problem.

Choose the most appropriate category and subcategory from each dropdown. If you’re not sure what to choose, make your best guess.

If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.

You may be prompted to complete your report another way:

If you select Use another device, you can use your mobile device to scan the provided QR code and continue from your device. This is helpful if your problem report has a lot of details that typing with the virtual keyboard on console may prove difficult.

If you select Continue on console, you can continue through the steps in this section to submit your issue from your Xbox console. You can use a USB keyboard, the Xbox Chatpad, or the Xbox app on your mobile or Windows device to submit the details of your report.

Note If you’re using a virtual assistant such as Cortana or Alexa, bring up the keyboard for each text field, and then press the View button to use voice-to-text.

Enter a short title for your issue.

Enter a description of your issue. Consider the following questions when deciding what details to include:

What is the problem or unexpected behavior?

What steps did you take to encounter the problem?

What additional software, hardware, or accessories were you using when you encountered the problem?

Were there any specific error codes or messages you saw when you encountered the problem or behavior? If so, what did it say?

Select Submit. It can take several seconds for your problem report to send.

Reply back to this response letting us know that you have successfully submitted a report. Do not include any PII in your response, such as your gamertag or email.

For more information on the Report a Problem app, please visit our support article here: Provide feedback to Team Xbox | Xbox Support

We also recommend clearing the cache on your console and performing a soft reset to help resolve this issue.

Clear cache

1. Press and hold the power button on the console for ~10 seconds until it turns off
2. Wait 1 minute with the console turned off
4. Turn it back on

Soft reset

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.

After you select one of the options, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.

Additionally, please note that in order to play Call of Duty: Modern Warfare II multiplayer a subscription that includes Xbox Live, such as Game Pass Ultimate, is required. Please visit Microsoft account | Services & subscriptions to confirm your active subscriptions.

Sincerely,

XBF – Evie

Xbox Customer Experience Program Manager

Microsoft Community

My Xbox modern warfare 2 will not do anything when I press a to start the game

I need help as my Modern Warfare 2 won’t launch on Xbox