I need help accessing the email that my 3 month gold code was sent to.

OhMyMemeZ · Oct 4, 2017

So I had enough reward points to get a 3 month Xbox live subscription and I got it because I was out and then it sent it to the email associated with my gamertag which is an @xboxlivefamily.com email, people have been telling me to check my inbox at login.live.com
and it wont appear there. I don't know where to access an email like this.

:)

dsar9012 · Oct 4, 2017

MS ripped me off, can anyone help me out?

Hello, I bought xbox live gold a while ago, when there was a deal going, the deal was buy three months of gold and get a code sent by email, for another three months of xbox live gold. Seemed like a great deal so I purchased. Well, it said that the code would be sent by May 15, I purchased this in early January.
Now the codes have not been sent, haven't heard anything from MS, feeling ripped off. Did this happen to anyone here? And I am very sure the deal was valid for me.

jaxon · Oct 4, 2017

Xbox Live Customer Service Nightmare

You had better make sure that you have access to your email and/or your text messages if you want help from Xbox live. I tried to call them to get their help in a billing issue. They would not talk to me unless they had a customer code. I needed that billing issue sorted right then, as I really did not want an overdrawn bank account. I did not have access to my email and could not get the code! They refused to talk to me without it. I had to borrow a phone, and call my brother. He logged in to my email. I then had to relay the customer code from my brother to the agent. I like that they are secure, but the way they have it set up is sort of annoying. How do you feel about customer service?

Smwutches · Oct 4, 2017

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

XBLRewards8 · Nov 3, 2018

Hello OhMyMemeZ,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

XBLRewards8

Hello OhMyMemeZ,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

JuicyFunseeker8

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.

Y0 M4D KID

I signed up for nhl insiders using the email [Mod Removed] about 3 weeks ago because it says I get a free ea access code for a month but I never recieved it so I spoke to a ea support person that sent me to a Microsoft support advisor that
sent me here to the promotion team to get my code please help.

Terminator23

I signed up for a 3-month subscription on June 15, 2018, which indicated a promo would apply where I would receive a code for an additional 3-months. The code was never sent. I checked my email and my messages on Xbox. It was never sent. Customer Service
told me to post here to receive help.

The promo stated:

Buy 3 months, get 3 free

Purchase a 3-month Gold membership and receive a code for an additional 3 months delivered to your email address within 10 business days.

Offer valid from 9:00PM PST on June 6, 2018 to 11:59 PM PST on June 17, 2018, while supplies last. Available only in Microsoft online store in the United States (including Puerto Rico) and Canada. Offer valid for 3 month Xbox Live Subscription. After
your purchase, you'll receive a digital code at the email address associated with your purchase within 10 business days of promotion end date. Code must be redeemed by August 31, 2018. No reproduction of codes will be accepted.

I need help accessing the email that my 3 month gold code was sent to.