I need help about the progress of my service order

Kevin_324 · May 20, 2020

I had to send the controller that came in with the xbox I bought because one of the button was unresponsive. I created a service order and sent it using Fedex via self-shipping. They didn't give me a shipping label so I had to pay a little bit (which I didn't
mind) to ship it on the address that was given to me in the instructions. It has been more than a month already and the order status is still as it was the first day: "Order created" with no progress whatsoever. I understand that things are getting delayed
at the moment because of the COVID 19 situation, but I worry that my controller might not get fixed or worse I don't get it back.

The option of getting customer service over this matter has been hard since calling on the phone just isn't available. I don't know if that has always been the case or it is just this time. I hope everybody is safe, thank you and have nice day.

:)

AntonyQuiroz

I have the same problem and I understand I'm going to have to wait a while till I receive it but it would be nice if they can update the status to let us know it has been received.. I called and they said that they were working on it but they could have
at least updated the status. I'm going for month two and I hope that I get it soon so I can start gaming with my little brother. Hope you get yours soon.

XBF Brad A

Hello Kevin,

Thanks for reaching out to the forums. We recommend to request a call from support and speak with a support agent.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Internet Expert

You should be able to see the progress of your service order here: https://support.xbox.com/en-US/my-account/warranty-and-service/help-with-existing-service-order

pawncrackers

Hi there!

I'm not too sure what you are trying to ask, but if you need help with your existing service order, I can direct you to the relevant Help and Support section here:

support.xbox.com/.../help-with-existing-service-order

Hope this helps!

L

HAVlC2u

Pecatti I had that same issue you choosing standard or advanced swap I did advancd but it shows my service order is in progress

I need help about the progress of my service order