I need help about live gold card

I HAVE JUST PURCHASED AN XBOX LIVE GOLD CARD FROM WALMART AND AFTER I PUT THE CODE IN IT SAID THE CARD WAS NOT VALID. I NEED HELP WITH THIS CARD OR A REPLACEMENT.

Hi there TheReal,

Thanks for reaching out. Sorry to hear about the issue with trying to buy Xbox Live. Unfortunately, the only way to pay without a credit card will be at a local store near you that carries the Xbox Live Gold Cards.

On the Xbox One and website, you will need credit card information to process a purchase.

Hope this helps.

hi, i would like to change my payment option, but my old card has a pending gold live account. I wanted to pay it with another card because I have no more credit in old card.

need help

I'm having the same issue. I just redeemed my 6 month xbox live gold card and keeps telling me to purchase but in my settings it says I'm subscribed to my 6 month xbox live gold. Never had this problem before. need help.

there are no 6month cards

Hi Jose,

Thank you for posting on the Xbox forums. I'd be happy to answer that.

There are two kinds of pre-paid cards for Xbox: The first is a pre-paid Xbox Live Gold subscription card that once redeemed will subscribe you to Xbox Live Gold. The second is an Xbox Gift Card which once redeemed will add credits to your Microsoft Account
balance to spend on digital products or subscriptions from the Microsoft Store. The type of card will be labeled on the front and Xbox Gift cards will display the amount of currency you will be redeeming, while Xbox Live Gold pre-paid cards will display the
amount of time you will be subscribing to Xbox Live Gold.

If you want to use an Xbox Gift Card to subscribe to Xbox Game Pass for PC, you will need to have enough credits in your account balance to cover the initial charge plus the renewal charge, or you will need to add a backup payment option like a debit or
credit card.

For more information about Gift cards and codes, please read over our official support article, "Learn about gift cards and codes"

I hope this helps!