I need cancel my subscription and return my money in my account bank charge me twice 35 dollar

You must contact technical support for refund subscription.

I Jaily,

Thanks for coming to the forums with your issue. You can
request a refund for the charge. If unable to fill out the form you can request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Hello, sorry you are having this issue. I would contact xbox support about this.

https://support.xbox.com/contact-us

It charged my card for the pre-order back in september. It took 105.99 dollars out of my bank account. My order was canceled as you said within 10 days. But i never got my money back. There is money i need to be refunded. I had to buy the game again. Spending over 210 dollars

It charged my card for the pre-order back in september. It took 105.99 dollars out of my bank account. My order was canceled as you said within 10 days. But i never got my money back. There is money i need to be refunded. I had to buy the game again. Spending over 210 dollars

You are sure it was for this game and not another game? As stated previously if you pre-ordered using a credit/debit card or PayPal back in September then they would not have charged you in September. They would have only attempted to charge you within the last 10 days and if they could not charge you then the order would be cancelled.

What does your order history for the pre-order show. Does it show "completed" or does it show "cancelled/declined".