I need assistance with Minecraft java,

Discus and support I need assistance with Minecraft java, in XBoX Games and Apps to solve the problem; Long story short, a while ago malware was downloaded onto my computer and some of my emails associated with accounts were changed. Not the emails... Discussion in 'XBoX Games and Apps' started by Uncle Stan, Oct 17, 2023.

  1. Uncle Stan
    Uncle Stan Guest

    I need assistance with Minecraft java,


    Long story short, a while ago malware was downloaded onto my computer and some of my emails associated with accounts were changed. Not the emails themselves, but the apps that they were associated with. Minecraft was one of those and the email was changed to some rambler.ru account. I never thought anything of it until recently because I was able to play on it even though the email was changed. and I was logged out of my account.

    Im not exactly sure where/what to ask on microsoft support since Minecraft support is unable to help anymore.
    If there is anywhere I can ask for help please let me know.

    :)
     
    Uncle Stan, Oct 17, 2023
    #1
  2. Uncle Stan Win User

    I need assistance with Minecraft java,

    Also, the gmail.com originally associated with the account still exists but no longer exists in the Microsoft database or whatever. "We couldn't find an account with that username. Try another, or get a new Microsoft account." The email itself isn't hacked, just my Minecraft Java account.
  3. Vardagul Win User

    I need assistance with Minecraft java,

    Thank you for your response. In that case, contact Microsoft Xbox Support as they have the tools to check and escalate this on their end to recover your Microsoft account.

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    2. Click on the "Contact Us" button on the right of the screen.
    3. Select the issue you need help with and click on the "Next" option.
    4. Sign in to your Microsoft account.
    5. Follow the prompts to connect to a live chat agent.

    Kind Regards,
    Darhlene
  4. Uncle Stan Win User

    I need assistance with Minecraft java,

    Sorry, I should've worded this better. My original email associated with the account is fine. But they changed the email associated with the Minecraft account.
  5. Uncle Stan Win User

    I need assistance with Minecraft java,

    How exactly do I do this? I have the full email of the rambler.ru account (but im not signed in anywhere). Do I put that into the "with an email adress" box?
  6. Vardagul Win User

    I need assistance with Minecraft java,

    Hi there! My name is Darhlene and I’m here to assist you.

    I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

    Since your email was changed to rambler.ru, which means your account was hacked.

    Follow the instructions on this interactive tool to recover your hacked account:

    https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Kind Regards,
    Darhlene
Thema:

I need assistance with Minecraft java,

Loading...

  1. I need assistance with Minecraft java, - Similar Threads - need assistance Minecraft

  2. Assistance Needed with Minecraft License Recovery – Inaccessible Microsoft Account

    in XBoX Accessibility
    Assistance Needed with Minecraft License Recovery – Inaccessible Microsoft Account: Dear Microsoft Support, I’m writing regarding my purchase of Minecraft: Java & Bedrock Edition, originally made through my Microsoft account *removed due to PII policy*@gmail.com. Recently, I...

  3. Immediate Assistance Needed – Lost Access to Long-Time Xbox Account

    in XBoX Accessibility
    Immediate Assistance Needed – Lost Access to Long-Time Xbox Account: Last accessed account on Xbox One last year while playing The Division 2. One day, I sign in and am asked to enter my password, I enter the password its been for probably the last 20 years and...

  4. Assistance Needed for Refund Request on Unredeemed Gifted Add-On

    in XBoX Games and Apps
    Assistance Needed for Refund Request on Unredeemed Gifted Add-On: Dear Customer Service, I hope this message finds you well. I am reaching out to request assistance with a refund for an add-on I gifted to my brother. Unfortunately, he has no use for the...

  5. Game assist (Preview) displays a message saying it needs an updated version of Windows but...

    in XBoX Games and Apps
    Game assist (Preview) displays a message saying it needs an updated version of Windows but...: Game Assist (Preview) message, does not allow me to use it A couple weeks ago it was working perfectly. Now (1st of May, 2025) I tried to use it again and it does not allow me, claiming that it...

  6. Assistance Needed: Fraudulent EA Account Linked to My Xbox Profile — EA Refusing to Unlink

    in XBoX Accessibility
    Assistance Needed: Fraudulent EA Account Linked to My Xbox Profile — EA Refusing to Unlink: Hello, I’m reaching out to the Microsoft community and support team for guidance regarding an ongoing issue involving a fraudulent third-party (EA) account that is currently linked to my Xbox...

  7. Need Assistance: Hacked Microsoft Account, Lost Gamertag and Minecraft Access

    in XBoX Accessibility
    Need Assistance: Hacked Microsoft Account, Lost Gamertag and Minecraft Access: My Microsoft account got hacked and deleted, so I made a new one with the same Gmail. Now, I can't access my gamertag and Minecraft Java account. I can still find my old gamertag, but I'm lost on...

  8. Lost Minecraft Account - Need Assistance

    in XBoX Accessibility
    Lost Minecraft Account - Need Assistance: Hi everyone, I'm in a bit of a pickle with my Minecraft account and would greatly appreciate some guidance. Here's the situation: Proof of Purchase: I have the purchase order and receipt to...

  9. Urgent Assistance Needed for Recovering Deleted Microsoft Account Linked to Minecraft

    in XBoX Accessibility
    Urgent Assistance Needed for Recovering Deleted Microsoft Account Linked to Minecraft: Dear Microsoft Support Team, I hope this email finds you well. I am writing to seek urgent assistance regarding a distressing situation I recently encountered with my Microsoft account,...

  10. Need assistance with unlinking Microsoft account from PlayStation Network account in Minecraft.

    in XBoX Accessibility
    Need assistance with unlinking Microsoft account from PlayStation Network account in Minecraft.: I accidentally linked my Microsoft accounts to the wrong PlayStation Network accounts while playing Minecraft on my PlayStation 5. Despite my attempts to unlink the accounts, I have been unable to...