I need answers!

Hey there,

Try removing the batteries from the Xbox One controller and let it sit for a couple minutes without power. If the issue persists, proceed following the steps on our

Xbox One controller solution and let us know how it goes!

Hello there J2fresh927, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your game not starting; However, since we don't have any service outage related to this announced on our official website and excluding the possibility of this being a service
outage from the game developer's side, it could be a network issue. I would like you to go through the following steps to clear your Mac address:



Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.



In case the issue still persists after the previous steps have been performed here is the official link to all the troubleshooting steps that can help sort this out. Please consider checking the link below, and I hope this helps you out.

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution



In case that didn't solve the issue and you wish to request a refund I can definitely help you do so and then your refund case will be handled by the refund department. To request a refund on the game, please access http://xbox.com/refunds and
sign in with the account and then select "Request a refund for a digital purchase" after that, manually check the orders for purchase and Choose the reason the most suitable for your request.

The refund department takes up to 72 hours to respond and the money takes three to 5 business days to go back to the account. I wish you a lovely day, and I hope this helps you out!

Kind Regards
Stay safe, and happy gaming!

If these two accounts were created recently they may have the same gamertag but a different numtag such as #5442

Hope this helps

Hey there Jarooh,

What happens when you try to play online or talk in party chat? Are you seeing any error messages or error codes?

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there ll vBully.

It sounds like you may need to adjust your privacy settings with the steps here to

Manage Privacy Settings. Give those steps a try and let us know how it goes