i need an agent

Discus and support i need an agent in XBoX on Windows to solve the problem; Dear Sir/Madam, I had a credit on my Telus account and someone used that credit to purchase microsoft product via boku. I have not no idea how the... Discussion in 'XBoX on Windows' started by Pastor Ebenezer Appiagyei, May 10, 2023.

  1. Pastor Ebenezer Appiagyei
    Pastor Ebenezer Appiagyei Guest

    i need an agent


    Dear Sir/Madam,

    I had a credit on my Telus account and someone used that credit to purchase microsoft product via boku. I have not no idea how the person got into my account and then did such a painful act to me. So, the transaction occurred on March 3, 2023 at 1:46 am MST. The total amount was $109. I contacted Telus about it and they contacted Microsoft but they reached out to me saying that Microsoft would like to deal with me directly. My phone number is [mod removed]. I will be glad if someone from your high office can reach out so we can get to the bottom of this matter. My email address is: [mod removed]

    Thank you and hope to hear from you soonest.

    :)
     
    Pastor Ebenezer Appiagyei, May 10, 2023
    #1
  2. WattyNuela Win User

    i need an agent

    Hi Pastor, this is Manuela!. I'm an Independent Advisor and community user like you

    I'm truly sorry to hear you received an unexpected charge in your Telus account

    If maybe you're not able to see this purchase in your Microsoft account order history below
    https://account.microsoft.com/billing/orders

    Please check the order on each email address in case you have more

    If you're not able to find this transaction in the Microsoft account order history I recommend you to contact your financial company
    They can force a chargeback when a purchase is made fraudulently
  3. SwordofWhedon Win User

    i need a agent

    You’ll need to contact Rockstar and EA support respectively for their games
  4. JonWB81 Win User

    I need to speak with an agent.

    I'm not seeing what you've recommended. I'm sorry. So you're saying I need to see/hear from someone else? I'm sorry, I've been working at this for about 24 hours or more.
  5. Georges C. Win User

    I need to speak with an agent.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello JonWB81, If you are trying to contact support, use the link below.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  6. JonWB81 Win User

    I need to speak with an agent.

    Based on many calls to/from Microsoft, they somehow messaged my username up. Now I have two usernames that are the same () and unfortunately, the email I need i can't get to and the one I don't need is available. I have a LOT of purchases with the yahoo name including movies, games, passwords, etc. I would like to have my primary account (the yahoo one) where my purchases are.
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