I need a refund request please.

You can try replying to the email you received denying the refund to contact the refund specialists, but a refund is not guaranteed.

Hi there! This is Virginia O.

I understand that you want to get a refund for Robux however it was denied.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, redeeming Robux directly through your Roblox account on Xbox typically requires the game being installed on an actual Xbox console.

Robux purchased from the Xbox Marketplace cannot be used on cloud gaming services like Xbox Cloud Gaming because it is tied to specific platforms.

Thank you for your understand and cooperation.

What you will need to do here is to request a refund using this link, https://support.xbox.com/en-US/forms/request-a-.... Please make sure to submit the refund form.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help getting your refund.

Did you get an email from the refund team regarding your denied request? If so, please respond to that email if you need to send a dispute since that is the only way to communicated and dispute your request.

In any case that this is an automated denied request, you may try requesting by submitting a refund webform instead so that this goes directly to the refund team for review.

You can use this link to submit a refund request:

https://support.xbox.com/en-US/forms/request-a-...

Please wait within 72 hours for the response on your request.

Hope that helps!

Please bear with me on this one, rest assured that refunding is the best option to do here. I do understand how you feel about the current situation. You will need to log in to your account at this link, https://support.xbox.com/en-US/forms/request-a-....

You will be directed to a refund form on which you need to submit to request a refund.