I need a refund on a preordered game I never got to play or even install because it said I...

Discus and support I need a refund on a preordered game I never got to play or even install because it said I... in XBoX Games and Apps to solve the problem; I pre ordered battlefield 2042 had it sitting in my games list for 6 months on release date I could not play it and said I needed to purchase it... can... Discussion in 'XBoX Games and Apps' started by Derek Patterson, Sep 14, 2022.

  1. I need a refund on a preordered game I never got to play or even install because it said I...


    I pre ordered battlefield 2042 had it sitting in my games list for 6 months on release date I could not play it and said I needed to purchase it... can I get a refund. I cannot find the order because it wont load anything more then 1 year ago.

    :)
     
    Derek Patterson, Sep 14, 2022
    #1
  2. Smwutches Win User

    I need a refund on a preordered game I never got to play or even install because it said I needed to buy it after the release date.

    If you preordered with a credit card/Paypal, you would not have been charged until within 10 days of the game's release. If they weren't able to charge you at that time, the order would have been cancelled. Since you say you can't see it in your purchase history, you would want to contact support and speak to billing to see if they have a record of it and whether or not the purchase was complete. http://support.xbox.com/contact-us Since it's been well after the 14 day return policy, the purchase would no longer be eligible for a refund.
  3. ngocphi Win User

    i canceled a pre order and it said i got refunded earlier today but never got my money back even though it says i got refunded

    Unless it'more.then 10 days before launch

    Then you were never.charged

    That would.be a generic refund msg

    You.dont get.charged for preorders until. 10 days.before the games laujch
  4. StuartATrueRed Win User

    i canceled a pre order and it said i got refunded earlier today but never got my money back even though it says i got refunded

    You don't get a refund straight away. it takes a few days depending on who your bank is, and any other financial institutions you are with.
  5. LFC JAY E 9193 Win User

    Gamepass Game Observer

    I need to play this game, have it installed but never got round to playing it
  6. mutatorzz Win User

    Trade-In old games, then Pre-Order from BestBuy, get 65% extra trade-in value

    I believe you can cancel preorders for a full refund. I could be mistaken though because I've never actually done that.
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