I need a refund for game

Discus and support I need a refund for game in XBoX on Windows to solve the problem; bought sea of thieves, and Microsoft wont let me play multi player (which is the whole game) says need to verify age, but wont let me, keeps sending... Discussion in 'XBoX on Windows' started by ConnorMarkiewicz, Jul 29, 2018.

  1. I need a refund for game


    bought sea of thieves, and Microsoft wont let me play multi player (which is the whole game)

    says need to verify age, but wont let me, keeps sending me in forum/support circles without providing help

    now trying to request a refund and same problem, no options to even request one, if not resolved soon filing a claim with my credit card

    Also was over charged for the game...

    :)
     
    ConnorMarkiewicz, Jul 29, 2018
    #1
  2. Smwutches
    Smwutches Guest
    I need a refund

    Contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 29, 2018
    #2
  3. Smwutches
    Smwutches Guest
    I need a refund

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jul 29, 2018
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    I need a refund for game

    M3tal Daz3, Jul 29, 2018
    #4
  5. M3tal Daz3 Win User

    I need a refund for game

  6. Rodrigo Oliver Win User

    I need help refunding a game

    Hi Trident02, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    The limit is to prevent system abuse, but if you are positive you didn't asked for other refunds, the best course of action is to contact support.

    You can try asking for a refund again via this form:

    https://support.xbox.com/forms/request-a-refund

    I also recommend you contact Microsoft Store Support via webchat.

    Please enter this link: https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  7. Castellus Zemi Win User

    I Need Help Refunding A Game

  8. JohnnyXeo Win User

    I Need Help Refunding A Game

  9. Saeleth Win User

    i need refund

    Hi there,

    There are no refunds on digital purchases as per the ToS, however if you reach out to MS Billing directly they may be able to assist with your unique case.
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I need a refund for game

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