I need a refund for a game which cannot be installed

Discus and support I need a refund for a game which cannot be installed in XBoX Games and Apps to solve the problem; Spent 6 hrs on Sunday with support online. Have taken it to computer shop and they cannot do it. I would like it refunded as haven’t used it.... Discussion in 'XBoX Games and Apps' started by Kelly-Ann Meecham, Apr 26, 2023.

  1. I need a refund for a game which cannot be installed


    Spent 6 hrs on Sunday with support online. Have taken it to computer shop and they cannot do it.

    I would like it refunded as haven’t used it.

    :)
     
    Kelly-Ann Meecham, Apr 26, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    I need a refund for a game which cannot be installed

    Hey, there!

    Thank you for contacting us and welcome to the Microsoft Community.

    My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

    I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

    You can request your refund by signing your Microsoft account on the refund webform link: https://support.xbox.com/en-US/help/subscriptio...

    The Refund webform team will accommodate your request within 72 hours.

    Thank you so much for your time. I hope you have a great day!
  3. HisNameIsJeff_01 Win User

    My account is locked and i can't unlock it!

    Hello,

    There is a problem i can't refund the games because for that i need to log into the account which i cannot because its locked can u please help?

    Matt
  4. Smwutches Win User

    microsoft store it looks like you don't have any applicable devices

    It sounds like you may have purchased Mincraft which is for the console and not Minecraft for Windows 10 which is for the PC. So it's looking for a console to install it on. You would need to

    submit a refund request
    and purchase the correct version of the game.
  5. Zohman Win User

    Unable to install Gears 5 - PC

    Seems like Gears 5 needs to be installed using the Xbox PC Beta App. Please check if your Windows 10 is version 1903 or not. If it is an earlier build the Xbox App does not seem to install. i have this problem with my Surface Book 2 which cannot update to
    1903 due to an issue with that build and the surface line. This means i cannot install the Xbox PC app, and as a result i cannot install Gears 5.

    The store on a regular computer links to your Xbox App on PC which shoudl allow you to install it.
  6. Tezzerrific Win User

    Install games to external SSD to play on different PC

    you can't, as part of the drm the games are stored in an encrypted folder which will only work on that install of windows, if you re install windows you need to redownload them, you cannot move them to another pc either.
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I need a refund for a game which cannot be installed

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