I need a lot of help. Hoping someone can direct me

Hello, and welcome to the Xbox Community! I'd be happy to help you today.

The main issue here is the lack of access to the recovery email, and the second problem is the monthly charge.

As for the recovery, I know you've tried many times but I mean, my best suggestion, because there's no other, is to keep using the recovery form.

While you’re in the process of recovering your account, something you can only do with the recovery form, as there’s no other way, I suggest contacting your bank. You can either ask them to block charges from Microsoft or to change your card. We don’t know when you’ll regain access to your account, so it’s best to stop those charges as soon as possible.

Also, take a look at this article from one of our MVPs. She explains what happens when your account is locked and how to recover it. It’ll mostly align with what I’ve said, but it focuses on using the recovery form: https://answers.microsoft.com/en-us/outlook_com...

I would also like to know the answer to these two questions. Anyone?

First question I don't know 2nd question if your playing in connected careers which is franchise mode you can't make conventional play calling default which needs to be changed in an update hopefully

Hello again AlaskaWinner,

It all depends on which product you want to refund since according to Microsoft/Xbox policies a subscription can be refunded within 30 days, meanwhile a game can only be refunded within 14 days and also not having accumulated significant hours of play.

You can find this information here: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope you understand, happy holidays.

Hello AlaskaWinner, my name is Oskayra and it will be a pleasure to help you.

The Xbox ambassador Osinted and I will be happy to help you with any questions or problems you may have. Could you tell us what question you need help with?

We wait for your reply.

Sincerely,
Oskayra.