I need a call back as its saying that they are unable to process my request for a call back...

This is the only way to contact support, check the service hours and try to choose another matter from the list so that it can be answered.

I don't think the callback is working, so it suggests contact via chat.

This is what i have been doing and trying this on separate days and apparently a call is unable to be processed.

Yes and i have tried the virtual chat, it says they can connect me to an advocate however it then asks me what mg problem is related too and suggests i request a call which will not work. I also cant resolve my issue through a community i need to talk to someone at Microsoft.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Connor, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.