i missing my progress on Forza horizon 5

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

IraqI996982, perform this process below please

Let's try this IP and cache cleanup, please

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on the Run as Administrator option;

From the Command Prompt screen, execute the commands described below, pressing Enter at the end of each line:

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

These commands are for resetting IP configuration and network-related caches that may be stored on your computer.

1.On the desktop, press the Windows + R keys simultaneously to open Run;

2. At run type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if asked) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes for the files shown and click Cleanup System Files.

5. After cleaning, check the checkboxes that are not checked again and click OK>Delete Files.

Then restart your PC and try to open the game.

Tell me if it can see any synchronized data, or if it gives an error when synchronizing.

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

And connectivity

I remain at your disposal if you have any further questions.

Hello,

Sorry to hear you are experiencing issues with Forza Horizon 5 crashing and losing your progress. That is definitely frustrating. Was this on PC or an Xbox console?

You can check the Forza Horizon support article which offers steps you can take, including submitting a ticket. I've lost all my progress, what do I do? – Forza Support (forzamotorsport.net)

Additional Support articles:

My Game is Not Launching or is Crashing on PC – Forza Support (forzamotorsport.net)

Forza Horizon 5 – Forza Support (forzamotorsport.net)

Games & apps | Xbox Support

For Forza Motorsport and Forza Horizon forums and community support, visit:

Forza Motorsport forums

Well in forza horizon 5 the onlinetab is grey, maybe its because i dont have much progress.

Hi Jojohd3, my name is Jose, and I would be happy to help.

I'm very sorry to hear about your loss of progress in Forza Horizon 5. It appears your save data has been lost or corrupted.

There are a few things you can try to regain your progress:

Check if you have a backup of your saved data. If you saved your save data to a cloud storage service, such as OneDrive or Xbox Cloud Gaming, you can try to restore it.

Try syncing your saved data with the cloud. Forza Horizon 5 saves save data to the cloud automatically, but there may be an issue with syncing. To try syncing your saved data, open the Settings app on your Xbox and follow these steps:

1. Select Games & apps.
2. Select Games.
3. Select Forza Horizon 5.
4. Select Options.
5. Select Sync Saved Data.

If you've tried all of these steps and still can't recover your progress, you can contact Forza Horizon 5 support for help.

Here are some tips to help you regain your progress:

1. Be patient. The troubleshooting process may take some time.

2. Be persistent. Don't give up if you don't get an immediate response.

3. Provide as much information as you can. This will help support investigate your issue.

I hope this helps you regain your progress in Forza Horizon 5.
Jose

Can you try the steps provided by Francia J. on this thread: Can't reset Forza Horizon 5 progress - Microsoft Community