i made an in-game purchase within mergest kingdom. that did not update my ruby total. but...

Hello kylehonadel,

Thanks for bringing your question to the forums. Our focus here is on helping with a wide variety of Xbox product and service-related issues. Most game-specific issues, like what you are describing here, need to be addressed by the developer or publisher through their sites. Let us help you get to the right place.



For this, the best approach is to contact the developer Clever Apps Games (cleverappssg.com)



As this is out of scope for us on the Xbox Forums, we are going to close the thread. If you still need assistance with an Xbox product or service, feel free to create a new thread. Thanks again for posting your question, and have a great day!

Hello LoriB723,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello LoriB723,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are playing Mergest Kingdom and the progress was completely lost. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.
1. Where do you usually play the game?

2. Are you sign in with the same account when you logged into MSN website to the account you registered with the game?

3. Are you connected online when you play the game?

We might need the assistance from the developer support team to get further assistance. You can them through email and submit a ticket. Click on the link below and select Merge Puzzle Support.

• Get Mergest Kingdom: Merge Puzzle - Microsoft Store
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jessica

If I understood correctly you want to delete all the progress made for this game, right?

Is this the game?

https://www.microsoft.com/en-us/p/mergest-kingd...

When you launch the game you should see that it's syncing. Also, on your settings, you should see at least an account connected, it can be a social media account as well.