i made an in-game purchase within mergest kingdom. that did not update my ruby total. but...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jessica

If I understood correctly you want to delete all the progress made for this game, right?

Is this the game?

https://www.microsoft.com/en-us/p/mergest-kingd...

When you launch the game you should see that it's syncing. Also, on your settings, you should see at least an account connected, it can be a social media account as well.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You may need to repair the game by following the steps below:

Settings > Apps > Apps & Features > Search for the game > Advanced Options > Repair.

After that restart your PC.

In regards to your question, this will really depend with the game support.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Pat

Sorry to hear that, if you lost progress for this game you may need to reach the developer / game creators to see if they can rollback/restore the progress .

Just as a last advise, if your grand daughter plays the game on different devices usually the best option is leave opened the game for a couple minutes after every game session (sometimes the upload to the cloud can take a while) and then close the game

I'm sure I'm suppose to understand your reply. But I don't.

The settings are several clicks deep. I'm playing on my laptop, not a "smart" phone.

If there is an on screen indication that the game is synching what would it look like?