I lost my phone number

Discus and support I lost my phone number in XBoX Games and Apps to solve the problem; Hello I don’t have access to the number I used to sign up with and now I can’t get past the first step of verification and I’ve tried the account... Discussion in 'XBoX Games and Apps' started by ZsoltKX, Jan 3, 2024.

  1. ZsoltKX
    ZsoltKX Guest

    I lost my phone number


    Hello I don’t have access to the number I used to sign up with and now I can’t get past the first step of verification and I’ve tried the account recovery form and I’ve been rejected twice is there anything that we can do?

    :)
     
    ZsoltKX, Jan 3, 2024
    #1
  2. Darhyl Amizola Win User

    I lost my phone number

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account.

    Unfortunately, the account recovery web form is the only option to recover a Microsoft account.

    If the account has the 2-step verification feature enabled, I'm afraid the account recovery web form will not work and the only way to regain access to the account is to have access to the phone number associated with the 2-step verification.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Oraclea Win User

    I HAVE LOST MY OLD PHONE NUMBER

  4. Ronnieee Win User

    Lost phone number and password

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help recovering your account.

    If you forgot the email to your account, you can try recovering that here:

    https://account.live.com/username/recover

    If you are trying to recover the account but do not have access to the security proofs from the account, you can use the recovery form:

    https://account.live.com/acsr

    Just a heads up that recovering an account email needs to have access to the security proofs that the email has because without access to those information, it will be difficult to recover the username.
  5. MAD1GY Win User

    MS points taken

    I called EA they check it and told me that kind of failures was before but they can't do anything.

    I lost only 20 E for phone call ;/

    Guy said that I have to call microsoft xbox to claim refund.

    When I was waiting for phone number I lost connection because my credits on phone was gone.
  6. OpticRJames Win User

    Lost phone number from account

    Please try a different issue to proceed with the contact options. Click Contact Us then choose "Account & Profile." then "I forgot my user name or email." Click "See Contact options."
Thema:

I lost my phone number

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