I lost my Minecraft/Microsoft account to a scammer. What can i do?

Hi there Landon M. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind we are users like you. We are not Microsoft.

Unfortunately, the account recovery process is completely automated. There is no way to give more proof or have an agent asses the situation for you. It must be done through the form. [https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I am very sorry there is no other way, proof of ownership such as ID or purchase history cannot gain you access either.

I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

I hope this helps. Let me know if I can be of any further assistance. -Lumie

Hi Nkosana23,

I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

Thanks,

the minecraft account was not migrated to another microsoft account, but to a yahoo email. I am aware of the email, reference code, card details, purchase date, my Microsoft account information and my Minecraft name (which may have been changed). I don't need help recovering my Microsoft account, as I have already managed to recover it. But I wanted to ask for help in migrating Minecraft from the scammer's email to the original Microsoft account (which is the one I'm writing with). Obviously I will provide you at Microsoft with all the information necessary to get your Minecraft account back. (if I try to log in to the launcher with my Microsoft account it tells me that I didn't purchase the game, which is false and I can test it with the data I listed before).

Since my Microsoft account was linked to my Minecraft account I lost access to my Minecraft account cause someone deleted my Microsoft account. Now Im not sure what happens but I was wondering if i would be possible to link a diffrent Microsoft account to an already migrated Minecraft account.

(*Moved from feedback.)

Unfortunately not. If the Microsoft account that your Minecraft account was migrated to was deleted then your Minecraft would be essentially deleted along with it.

Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?