I lost my minecraft dungeons account after migrating from mojang to microsoft account.

hi i already uninstall and reinstall using the xbox app but it still show the same on the launcher as for both minecraft dungeon and minecraft bedrock are available in my order history but for the java minecraft i bought it from mojang which have already been migrated to my current microsoft account

Hi Thim Olthof,

Greetings!

Thank you for posting in Microsoft Community.

Please check this article : Minecraft Dungeons: I Lost My Character Data – Home (zendesk.com)

After following the steps and still having issue, please raise a ticket here: Report a concern (zendesk.com)

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

When Minecraft stopped working, I used my Microsoft account. And this issue happened after I changed my main alias from E-Mail 2 to E-Mail 1. I can play Minecraft if I log in with my E-Mail 2.

I purchased Minecraft on my Mojang account before the migration, but I don't use my mojang account and that Microsoft account that was migrated to.

With my Mojang account (E-Mail 1) migrated to Microsoft account (E-Mail 4) I bad the Java Edition. With my first Microsoft account (E-Mail 1, now 3) I had Minecraft Bedrock Edition. And with the other MIcrosoft account (E-Mail 2, now 1) I have both Java and Bedrock.

I purchased Minecraft Bedrock Edition on my Microsoft Account (E-Mail 1, now 3) from the Microsoft Store and I purchased Minecraft Bedrock Edition on my Microsoft account (E-Mail 2, now 1) from the Microsoft Store but the Java Edition I purchased from minecraft.net. On my Mojang account (E-Mail 1, now migrated to Microsoft Account with E-Mail 3) I bought Minecraft Java from minecraft.net.

When i wrote account i meant my minecraft acc, i still have my minecrosoft acc. Its just that when i migrated to microsoft from mojang i lost the minecraft on said account, and i was wondering if i could get it back with just the receipt.

Hi !

Just to confirm, you've already migrated your Minecraft account to a Microsoft account, correct?

Please make sure that you're using the correct Microsoft account where you migrated your Minecraft account. You may also review your email history and find the migration details to confirm your correct account.

If you have other Microsoft account, please try to check it as well.

Then try to reset your Xbox app and the Microsoft Store.
Repair/Reset apps - https://support.microsoft.com/windows/repair-ap...

Check as well on your PC Settings > Accounts. Make sure it's your correct account that's signed in. Try as well to switch to a local user.

Hi Rostom,

Thanks for your reply,

MC Dungeons was purchased post migration.

The account has achievements from MC Dungeons listed on Xbox profile, On my Mojang profile which lists the username on the website, lists MC and MC Dungeons as owned games. I can log into MC without trouble using the same account listed previously but MC Dungeons remains unable to be played or installed.

What I've tried;

* Logging in and out of Microsoft account from PC

* Removing Microsoft account from Xbox & Microsoft store

* Uninstalling & reinstalling Minecraft Launchers (Microsoft store, Mojang installer Windows 10/11 & Windows 8)

* Logging in on another device

None of which has been successful

At some point this account has owned MC Dungeons but it isn't listed on Microsoft's end, Only Mojang's end.

Thanks for any advice,