I lost my Minecraft account but I can't reach the support what can I try?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BenFromPerth23, the idea to contact Xbox support is via chat via the link below, you should pay attention to the hours of service, choose the option to talk to an expert 24/7, after you enter by the virtual agent will be attended by a person who can help you.

https://support.xbox.com/en-us/contact-us/

Hi Nkosana23,

I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

Thanks,

Thank you for your reply - it seems like Microsoft is saying I need to reach out to Minecraft support and Minecraft/Mojang is saying they can't do anything with accounts since the migration in 9/2023 and I need to reach out to Microsoft support. Very frustrating!

I can't log on my minecraft account anymore that what im trying to say

So I resetted my computer because it wasn't working that well anymore and I was scared I would lose it. And I did and i want help to get my minecraft back I can give you proof I have the xbox account on my pc and I can send a screenshot I just want my minecraft
account back please contact me through anything you can I just really need help with this

Before I can help I need you to clarify which version of Minecraft you were using. Do you know if you were using the Java Edition or the Bedrock/Windows 10 Edition?

The Java Edition you would have downloaded from https://www.minecraft.net/en-us but if you have the Bedrock Edition you would have downloaded it from the Microsoft Store on your
PC.

For the Java Edition you will need to contact support through https://help.minecraft.net/hc/en-us and for Windows 10/Bedrock Edition make sure you have logged into your Microsoft
account on your PC first of all and try to download it. If that doesn't work you will need to contact support through the following link https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

Good luck!