i lost an account

Hi there,

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please follow the steps mentioned by DementedW4rrior to try and download your 'deleted' profile.

Be sure to verify if there isn't a corrupt profile present in the settings - system - storage - select storage device - profiles section before trying to download the profile, since that could cause problems. If there is a corrupt profile be sure to delete
it.

You do need to know the email address and password to be able to download your profile again.

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Let us know the results

Looks like you will have to pay to use DLC on another account. Sorry, I don't think we can randomly bring a deleted account back. Feel free to give phone support a call or xbox.com/forgot.... GOOD LUCK!!!

Do you remember you Xbox Account email and password associated with the account you lost? If so, sign out of the profile you are logged in to. Then go to sign in and scroll down to download profile. Follow the steps given, login in using the account you
lost's email and password, and download your profile. Then you can go to the marketplace and re-download anything that is not there.

Hi there,

for any lost password/account issues please see the following support page, it will have all steps available to try and recover your account:

https://support.xbox.com/my-account/microsoft-account/lost-password-solution

The page will have steps for a Lost password but also a Lost account.

I hope you will be able to recover your account.

Let us know the results

Hi Franc Wolfdark,

We hope you are doing well. Thank you for posting in Xbox Forums.

We know how important it is for you to keep your games and purchased items on your account and linking and unlinking the account should allow you to keep those items and access. Franc Wolfdark, it really is important for us to get this worked on so you can get back to gaming. Should you be referring to linking and unlinking a Microsoft Account to an existing PlayStation account will not be replaceable. However, if you are referring to linking or signing in to your account on the device then, it would be best to contact the PlayStation Support as only them can help you for the account recovery.

Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link where you can submit your concern to PlayStation Support.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community