I lost access to my Microsoft profile

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

Sorry to hear that your account was compromised buddy, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

In cases like this no one Microsoft agent or Mojang support here in the forums can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Hope it helps, if you have further questions feel to ask

Greetings from another Microsoft user

I've tired everything except moving onto a usb because my profile was already deleted off of my system and I can't get it back on. There is nothing wrong with my password. I can use it just fine on xbox.com and it works with all of my other Microsoft stuff.
And there doesn't seem to be anything wrong with the system either.

My husband had no problem redownloading his profile. He lost access to xbox live when we did the update. I lost complete access to my profile on the 360. I've already removed the download, but I had to redownload it because without it I couldn't even attempt
to redownload my profile.

Whatever the issue is, it specifically has to do with my profile and I don't know why. Like I said, no issue with my account anywhere else. Only on the xbox 360. If I can't access my profile on this system, I'll be pretty upset as I have made quite a few
purchases through the store that I will no longer have access to.

Hi Kayne.

I am sorry to hear that you are having issues accessing you account. We at this forum does not have access to make those changes, but i would recommend that you try to reset your password and make another, just to be sure.

Here is a guide on Lost password solution and Forgot
microsoft account solution.

Hope that helps you out.

Hi Louis! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this. Based on your description regarding the two unfamiliar Outlook emails added/replaced, this means that your Microsoft account was indeed compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello CandiceSmall1,

Thank you for your post. I understand you are experiencing an issue with accessing your account. To troubleshoot this, please visit the following page:

Recover your lost Microsoft Account.

I hope this helps.