I lost access to my Microsoft profile

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

Sorry to hear that your account was compromised buddy, you can try recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

In cases like this no one Microsoft agent or Mojang support here in the forums can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Hope it helps, if you have further questions feel to ask

Greetings from another Microsoft user

I've tired everything except moving onto a usb because my profile was already deleted off of my system and I can't get it back on. There is nothing wrong with my password. I can use it just fine on xbox.com and it works with all of my other Microsoft stuff.
And there doesn't seem to be anything wrong with the system either.

My husband had no problem redownloading his profile. He lost access to xbox live when we did the update. I lost complete access to my profile on the 360. I've already removed the download, but I had to redownload it because without it I couldn't even attempt
to redownload my profile.

Whatever the issue is, it specifically has to do with my profile and I don't know why. Like I said, no issue with my account anywhere else. Only on the xbox 360. If I can't access my profile on this system, I'll be pretty upset as I have made quite a few
purchases through the store that I will no longer have access to.

Hi Kayne.

I am sorry to hear that you are having issues accessing you account. We at this forum does not have access to make those changes, but i would recommend that you try to reset your password and make another, just to be sure.

Here is a guide on Lost password solution and Forgot
microsoft account solution.

Hope that helps you out.

Hello CandiceSmall1,

Thank you for your post. I understand you are experiencing an issue with accessing your account. To troubleshoot this, please visit the following page:

Recover your lost Microsoft Account.

I hope this helps.

Hi there,

if the profile was an offline profile (so not connected to a Microsoft account/email) there is nothing you can do to get it fixed.which would need you to create a new account, and lost access to all the save games etc.

I'm afraid as far as I know there is no way to recover it.