I lost access to minecraft completely

Discus and support I lost access to minecraft completely in XBoX Games and Apps to solve the problem; I succesully migrated my account about 2 years ago, and I was able to play the game. (java edition) But after taking a break last year, the game has... Discussion in 'XBoX Games and Apps' started by Jean Marais, Nov 28, 2023.

  1. Jean Marais
    Jean Marais Guest

    I lost access to minecraft completely


    I succesully migrated my account about 2 years ago, and I was able to play the game. (java edition)

    But after taking a break last year, the game has completely disappeared from my microsoft account.

    I contacted Mojang, and they told me they don't offer support for minecraft anymore.

    It's not a issue with the launcher, but the game is completely gone from my account.

    :)
     
    Jean Marais, Nov 28, 2023
    #1
  2. kyle_m4496 Win User

    I lost access to minecraft completely

    Hi Jean, just checking in as I haven't heard back from you yet. Please let me know once you've tried the above advice.

    Thanks,
    Kyle
  3. Jean Marais Win User

    I lost access to minecraft completely

    Hi, sorry, I was a little busy.

    Yes, I have tried to log in through your link, but still nothing shows up.
  4. kyle_m4496 Win User

    I lost access to minecraft completely

    Have you signed into your account from the link above to check if Minecraft Java shows in your games?
  5. Jean Marais Win User

    I lost access to minecraft completely

    this is the only microsoft account I use.

    And I was able to play the game post migration.
  6. kyle_m4496 Win User

    I lost access to minecraft completely

    As we don't have insight into your account details I advise contacting Microsoft Support so this missing purchase can be investigated. Contact them here: https://support.microsoft.com/contactus

    Thanks,
    Kyle
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I lost access to minecraft completely

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